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Shadowboxr's avatar
Shadowboxr
Aspirant
Aug 21, 2020

ReadyNAS Pro Pioneer -- thought I was out of the woods -- dual disk dead recovery -- shares gone

ReadyNAS Pro Business Edition (X-RAID2), RAIDiator 4.2.31

 

Bought the pro pioneer empty and filled it with 1.5 Gb Barracudas a long time ago. Was getting lots of SMART error on disks 1 and 3 a few years back and replaced discs 1, 2, & 3 with WD30EFRX-68EUZN0 3 Gb 34,000 hours ago to replace the failing discs and up my storage volume.  In the last 6 mos disc 6 has been throwing more and more SMART errors, none from 5, and out of the blue, NAS let me know disc 5 was dead.  I did a hot swap with a spare 2 Gb Barracuda I had and it restriped and all was copasetic.

 

The SMART errors continued to increasd so I decided to replace disks 4-6 and up my storage again.  I ordered 3 WD40EFRX-68N32N0 disks and hot swapped disk 6.  The NAS immediately showed disk 4 as dead and volumes unprotected.   I shut down the NAS, removed the new disk 6 and replaced it with the old disk 6 and was informed that both disk 4 and disk 6 were dead and volumes unprotected ( I think that is the wording ).  So, I shut down the NAS and poured over this forum.  Used the advice from others, took out disk 4 ( since 6 seemed the sickest with all the SMART errors ) and cloned it to one of the new WD 4 gb using Acronis True Image.  Clone completed successfully, put disk 4 back in, restarted NAS, and it showed 4 was healty and only 6 was dead. I hot swapped 6 with one of the new WD 4 Gb, it tested fine and successfully restriped.  All seemed good, shares were accessible, so I went ahead and hot swapped disk 5 with the third of the new drives, it tested successfully and restriped.  After that was finished, I rebooted the system again and started getting volume scan errors.  And, my shares become unreachable.  RAIDar shows 6 happy disks and "healthy".  It shows, however, Volume C:  Offline, X-RAID2, 6 disks, 100% of 9292 GB used ( it only has about 4500 GB of data on it ).  I got the following:

 

Volume scan found errors that it could not easily correct. Please ensure that you have current backups of all valuable data before performing a full volume scan by rebooting the NAS through Frontview with the volume scan option enabled.

 

I also got the following ( cut and pasted from logs)

 

The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume. backup-Pro media-Pro

 

I did a reboot with full volume scan and check and fix quotas.  Got the same erros in log.  Got the following in email from the NAS:

 

An enormous email was sent out, attached. 

 

A second email cut and pasted below:

 

The paths for the shares listed below could not be found.  Typically, this occurs when the ReadyNAS is unable to access the data volume.

backup-Pro
media-Pro

[Sun Aug 16 11:34:06 CDT 2020]

 

At that point, I did a second reboot with volume scan and got the following:

 

***** File system check performed at Wed Aug 19 14:26:22 CDT 2020 *****
fsck 1.42.12 (29-Aug-2014)
/dev/c/c: Note: if several inode or block bitmap blocks or part
of the inode table require relocation, you may wish to try
running e2fsck with the '-b 32768' option first.  The problem
may lie only with the primary block group descriptors, and
the backup block group descriptors may be OK.

/dev/c/c: Block bitmap for group 44528 is not in group.  (block 0)


/dev/c/c: UNEXPECTED INCONSISTENCY; RUN fsck MANUALLY.
(i.e., without -a or -p options)

 

After a subsequent volume scan, I got the following by email:

 

***** File system check forced at Wed Aug 19 18:19:45 CDT 2020 *****
fsck 1.42.12 (29-Aug-2014)
e2fsck 1.42.12 (29-Aug-2014)
ext2fs_check_desc: Corrupt group descriptor: bad block for block bitmap
fsck.ext4: Group descriptors look bad... trying backup blocks...
/dev/c/c: recovering journal
fsck.ext4: unable to set superblock flags on /dev/c/c


/dev/c/c: ********** WARNING: Filesystem still has errors **********

 

So that is where I sit currently.  Neither of my volumes are accessible by any path.   I have CIFS, NFS, AFP, FTP, HTTP, and HTTPS services all active on frontview.  Health shows all disks as 'OK' .  I have used my NAS as a music system for years (logitech systems) and have ripped hundreds of CDs to it.  My music is the only thing I don't have a digital backup of.  I have all the disks though.  All the other data is backup of backups.  My main Mac Pro, backs up to disks for constant Time Machine with a second daily backup to an external disk via Cabron Copy cloner.  All of the family MacBook Pros are backed up to individual drives by Carbon copy cloner on a biweekely basis .  So , losing my data would not be the end of the world, but I would really like to have my data , especially my music , back intact. I would definitely consider the Netgear paid service if that is still available.

 

In the meantime, any advice would be helpful.

 

Regards,

 

Dale 

6 Replies

  • Cloning is often helpful, but since bad sectors can't be transferred it often does result in file system corruption.  RAID redundancy can't fix it, since it can't determine what sector in the stripe is bad.  You likely would have been better off cloning the healthier disk, and booting up the NAS w/o the sickest.  But its too late to change that now.

     

    Info on Netgear's Data Recovery Service is here:  https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service

     

    • Shadowboxr's avatar
      Shadowboxr
      Aspirant

      StephenB wrote:

        You likely would have been better off cloning the healthier disk, and booting up the NAS w/o the sickest. 

       


       

       

       

      In retrospect, that makes excellent sense.  Oh well...

       

      Thx for the link StephenB 

       

       

       

      • SamirD's avatar
        SamirD
        Prodigy

        Since the drives are essentially linux based, have you taken them out of the unit and mounted them all in a computer?  There may be a way to recover the data more easily this way, even if it is just to copy it all to another drive.

    • Shadowboxr's avatar
      Shadowboxr
      Aspirant

      StephenB 

       

      For the life of me, I can't seem to find a phone number or email link to contact the tier 3 data recovery servcie.  I turned off the NAS because of other pressing matters ( names Laura and Delta ) , but now have time to try and get me data back. 

       

      Anyone have a direct number or email ??

       

      thanks in advance

       

      dale

      • StephenB's avatar
        StephenB
        Guru

        Shadowboxr wrote:

        For the life of me, I can't seem to find a phone number or email link to contact the tier 3 data recovery servcie.  I turned off the NAS because of other pressing matters ( names Laura and Delta ) , but now have time to try and get me data back. 

         

        Anyone have a direct number or email ??


        I don't.  One of the mods ( JohnCM_S or Marc_V ) should be able to assist.  Try sending them a private message (PM) using the envelope icon in the upper right of the forum page.

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