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Solved
Readynas Remote
Hi Guys, Got a problem with a readynas connection error. Everything was working fine up till last Saturday 01.07.2017 when it just stopped working.We have not changed anything and I have tried l...
The concern has something to do with the problem we are encountering with our VPN server. A fix has been deployed from our VPN server to address the concern and it does appear that your NAS is back in business. Since the issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regard,
Marty_M
NETGEAR Community Team
Hello Co_Louth,
Are you trying to access the NAS locally or remotely? Based on the error message you are trying to access it remotely, please check the "Cloud" tab on the Admin page of the NAS and check if internet and service has check marks.
Welcome to the community!
Regards,
Marty_M
NETGEAR Community Team
Hi Marty_M
Thanks for the reply and the welcome,
Yes, trying to access remotely.
Both the cloud and internet have green check marks and the 3 ReadyNas server (box's) are running fine inhouse and also over owncloud and readycloud.
It's just that on my PC at home I have some files as "Shares ie; T//filename " and all was great for over a year until the first of July 2017.
Been trying all day to live chat with someone at Netgear but they keep telling me to try again in an hour or so.
Many Thanks for the reply
Martin
I am having the same issue. I spoke to Netgear support, and on the call it was determined that the NAS was functioning properly. I was able provided posts showing that other users were experiencing same issue. Support team is checking to see if there is an outage.
Hi Nasuser800
Thanks for the reply.
Got the same answer yesterday from Netgear.Hope lots more people post as it means they will prioritize the problem. Are you also using windows? I have found that readynas remote still works on a Macbook Pro and Imac.
Maybe it's a conflict with windows last updates?
The concern has something to do with the problem we are encountering with our VPN server. A fix has been deployed from our VPN server to address the concern and it does appear that your NAS is back in business. Since the issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regard,
Marty_M
NETGEAR Community TeamThank you for all the input an help. As of today, I was able to login into my Nas with ReadyNas Remote.
Hi Nasuser800
Goodto hear that all is well again
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