NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

matthewhaymes's avatar
matthewhaymes
Aspirant
Jun 12, 2017
Solved

ReadyNAS RN316 - mount_block_root+1f1 - Issues creating USB Recovery

Hi all   THis morning my ReadyNAS 316 became unreachable via my network.  Upon reset I received the following error - "mount_block_root+1f1".  I cannot see the NAS via RAIDar.   This thread - htt...
Lifeguard
mount_block_root+1f1
ReadyNAS OS 6.
Tips from other users
USB Recovery Tool
WD40EFRX
  • matthewhaymes's avatar
    matthewhaymes
    Jun 13, 2017

    Success!

     

    I purchased a Lexar JumpDrive 8GB from Woolworths at lunch.  Prepare it fresh using USB Recovery Tool and 6.7.4 on my work laptop.

     

    First boot holding the OK button down, it looked like a few errors, but the LCD then showed "Booting...". After a minute, the NAS suddenly powered down.  I powered it up again without pressing the OK button.  LCD showed an error, complaing no drives were present.  Powered down, inserted the drives.  LCD showed "Booting..." then showed an increasing percentage.  At 31% I went to grab a coffee - screen was blank when I got back.  Booted up RAIDar on my Mac, and there it was.

     

    Looks like all data and settings in place.

     

    Is there anything I can send you to help root cause analysis or future troubleshooting?

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Jun 12, 2017

You need to download the 6.7.4 firmware. If you download a zip file you need to extract the contents. Then place the .img file in the x86 folder of the USB Boot Recovery tool. Then the app should be able to use it.

matthewhaymes's avatar
matthewhaymes
Aspirant
Jun 12, 2017

Thank you for the response.  I'm fairly confident I have done this correctly.  I downloaded the ReadyNASOS-6.7.4-x86_64 ZIP file, then extracted the IMG file contained to the x86 folder.  I've tried resetting the app and rebooting the OS, but the app still doesn't seem to recognise that the IMG file is in place.

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Jun 12, 2017

      Did you remember to right click on the tool and select to run it as an administrator?

      • matthewhaymes's avatar
        matthewhaymes
        Aspirant
        Jun 12, 2017

        Oh, no.  I didn't know that was required - must've missed it in the instructions.  

         

        I just tested out this approach - unfortunately, with the same result.  

         

        Could the fact that I am running this on a VM through Parallels have an impact?

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More