Readynas Support Vendor

I was pretty much in your position when I got my NV+ back in the summer of 2007. I was tired of having to hunt the files on different machines down, and resort to sneakernet to transfer files from one machine to another, either by USB drive or flash drive. I looked at various units and based upon a review of the then fairly new NV+ in PC World, I downloaded the manual and read through it. When I got it, and installed the two drives, I found the set up was not all that bad.

I found that in normal service, it sits there quietly doing it's job. For years, I never set up the e-mail alerts (much easier now with recent improvents to Frontview), nor did I connect the signal cable to my UPS, although they were plugged into it. For 99% of the problems one encounters, I believe the forum is a very good tool. When I got my very first NVX, I had trouble because it would not do the initial boot, but tech support talked me through a diagnosis on the phone. (It was a memory module not fully seated). Then when I had a problem with transfer speeds, the advise of the more knowledgeable members such as mdgm, S. P. Hardey and dbott67 among others, helped me find the problem with an incompatible network switch. Then later they guided me through using rsync for my backup.

I have found over the years, that need is the best incentive to learn. There is a lot about NAS units that I do not know. I will answer those questions I can, and if I see someone who has a problem, and one of the more experiences members is not online, I will send them a PM. While there may be private technical support people out there other than Netgear, I am not aware of any. If you really need the support and access to the files on your Pro 6 is time sensitve, then maybe a support package from Netgear is in order. This will give you telephone support past the 90 days. However, if you are looking for someone to come to your location to support it, that's a different matter. I would say than unless you are in a major metropolitan area, there is unlikely to be anyone of that nature in your area, unless you are very fortunate.

For now, your best bet is to simply ask questions that you have. Remember, we all started knowing nothing about them, and the only stupid question is the one you didn't ask. Unlike some forums, I have never seen anyone chastised for asking a question that one learns with experience. After all, that is how the rest of us got that experience - asking questions.