Forum Discussion

Aspirant

Apr 28, 2020

Recover password not working

Hi Trying to recover my lost password however an error comes up when going through the forgot password on the readycloud site: 'There was an error recovering the password. Please retry. nul...

Marc_V

NETGEAR Employee Retired

Apr 28, 2020

RJSConsultants

Welcome to the Community!

Have you set Password recovery thru Email before? Have you tried using a different browser?

If Email recovery was setup before then it should get you a recovery E-mail once successfully done. Maybe trying other browser first or even another PC might help.

Otherwise, if you have not set it up or still having the same issue after trying on another, doing OS-Reinstall would be the next solution.

HTH

RJSConsultants

Aspirant

Apr 28, 2020

I have tried on multiple pc's as well as different accounts that I have used the forgot password option on, as well as my phone. The message still comes up. I think it may be a problem with the website itself (http://readycloud.netgear.com/)

I put a screenshot of the error in my first post.

Sandshark
Sensei
Apr 28, 2020
Do you have email alerts enabled, and do they work?

If all else fails, you still have the option of an OS re-install, which sets the password to the default but does not mess with your data. It does also switch IP addressing to DHCP, should you currently have it as static.
- RJSConsultants
  Aspirant
  Apr 29, 2020
  I'm sorry but reinstalling the OS should have nothing to do with the ReadyCLOUD website not working. Considering these are cloud accounts with netgear the issue is with them.
  
  Account email alerts work just fine. I have managed to reset the password by going to netgear.com and doing it from there, however there is still the issue with http://readycloud.netgear.com/ password recovery not working. Trying with multiple accounts and multiple computers the same message still appears. Please try it yourself.
  - Marc_V
    NETGEAR Employee Retired
    Apr 29, 2020
    RJSConsultants
    
    i thought you were recovering a Password but instead you are resetting a ReadyCloud account.
    
    You are correct resetting it on netgear portal my.netgear.com or www.netgear.com works just fine since its a SSO account.
    
    The reason for that not to work is due to a reports by users where they were receiving Emails to reset their password without them requesting it. So disabling it has been one of the measures to protect the accounts.
    
    I believe there has been notice about this and currently being investigated
    
    Thanks!
    
    Regards