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Forum Discussion
Ouija
Nov 03, 2016Aspirant
RedyNAS 214 initial setup problem
I got a ReadyNas 214 for my birthday yesterday. Please bear with me as it's my first NAS device, but I do have a complete home network that I wired myself and am well versed enough to have multiple ...
- Nov 03, 2016
You do have 90 day phone support for installation. I think you should use it - the LCD gooblegook suggests something might be wrong with your hardware.
Go to my.netgear.com and register the unit. Then you should be able to contact support from there.
Ouija wrote:
I put in 1 (almost brand new, a month old) 3TB Segate Barricuda (ST3000DM001) drive. and after several hours It displayed an IP address on the front display.
Those particular drives have a high failure rate in RAID arrays. If you can still exchange the new ones, I'd suggest either 3 TB Seagate IronWolf or 3 TB WDC Red drives. Both are intended for NAS, and posters here seem happy with both of them. You can mix/match - so you can leave the older DM drive in the array.
Ouija
Nov 04, 2016Aspirant
Well, no luck on a replacement 214, but since it was bad hardware Fry's happily took back the 214 and the 3x3TB drives. Sorry to Netgear but due to the bad taste I got from the 214, for only $60 more I walked out with a Western Digital MyCloud PR4100 that had the new Intel processor and 4x2TB Red drives all preinstalled that supposedly can also easily run Plex and transcode.
Sandshark
Nov 05, 2016Sensei - Experienced User
I think you have taken out your frustration on the wrong target. Since Plex is not pre-installed on the 214, and it had a version of the software that was different than on the label, you clearly received a used device that was sold to you as new. Somebody swapped out their used one into the box of a newer one and returned it. Fry's, not Netgear, was the cause of your pain -- yet you gave them more business for a more expensive unit.
- OuijaNov 06, 2016Aspirant
Serial number on the exterior of the box matched the sticker on the unit, I'll let the big corporation Net gear fight with the big corporation Fry's if they deem it worthwhile over a defective or used/broken $400 chassis and $300 in hard drives.
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