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Forum Discussion
Remove inactive volumes to use the disk
I have Netgear readyness 428. From last few days it is showing remove inactive volume 123456 to use the disk, Netgear technical team not giving any support because product is no longer supported. There is 14 TB important data of last 5 years in the drives and I don't have backup. Please help me to recover volume.
14 Replies
AHPL wrote:
I have Netgear readyness 428. From last few days it is showing remove inactive volume 123456 to use the disk, Netgear technical team not giving any support because product is no longer supported.Something odd there - did you purchase a support contract? Perhaps the mods ( JeraldM or Marc_V ) can help with that aspect.
AHPL wrote:
There is 14 TB important data of last 5 years in the drives and I don't have backup.Ouch.
Have you downloaded the full log zip? Did Netgear support do any troubleshooting?
Sir,
I have purchased a support card, and during activation of the key, a message shows the key is not supported for this product. After that I sent a mail to the Netgear team but no benefit I am helpless.
I have already downloaded the full logs.
AHPL wrote:I have purchased a support card, and during activation of the key, a message shows the key is not supported for this product.
I suggest also sending a private message (PM) to Marc_V with the details of exactly what you purchased - he might be able to help with support access. Send a PM using the envelope icon in the upper right of the forum page.
Netgear doesn't offer support for used ReadyNAS, so you do need to be the original purchaser.
Welcome to the Community!
I believe I have answered another post you have about this issue. If your NAS is registered on your myNETGEAR account I would strongly advise that you create an online case so they will be able to support and assist you with the volume offline concern.
You can go to my.netgear.com to do so.
HTH
Netgear technical team not doing any help, My product is under warranty & support license has been expired, When I am renewing my support license it is showing this product is not supported. I have called customer care no. they are saying I can't help you because this issue is related to L3 support & not transferring my issue to technical support. My data is crucial & I am just hopeless from Netgear.
Please help.
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