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Forum Discussion
Retired_Member
Nov 25, 2018RN 10200 Serialnumber shown is: N0NE000200000 correct is 3ERB49EM00A83; MAC-Address is not correct
 I bought the RN10200 over ebay some days ago 
 On the bottom i see 
 Produkt: RN10200 
 Seriennummer 3ERB49EM00A83 
 MAC 28:C6:8E:36:FD:45 
 FW: V 6.1.8 
 It was bought 
 2014-12-07 
 and registered ...
- Nov 27, 2018I’m no longer at NETGEAR.
 This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.
 This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.
 It does need to be fixed for you to be able to use ReadyCLOUD.
Retired_Member
Nov 26, 2018Thankyou for your very fest answer
When the first user bought and registered the NAS it has have the firmware FW: V 6.1.8. When i bought it now it has the Version 6.9.1
I changed to 6.9.4 and afterwords to Beta 6.10.0 becouse i read, that newer firmware fix the error.
But nothing happens.
And I cannot join with BETA 6.10.0 to ReadyCloud.
Jochen
StephenB
Nov 26, 2018Guru - Experienced User
Retired_Member wrote:
And I cannot join with BETA 6.10.0 to ReadyCloud.
After you turn on ReadyCloud via the cloud page of the web UI, are you seeing the two green indicators for connectivity on that page?
Have you assigned the NAS a static IP address or is it using DHCP?
- Retired_MemberNov 26, 2018Excuse my bad english When i try to connect to READYCLOUD i get the following answer i use a static IP address with IP v6 and for IP v4 Jochen - StephenBNov 26, 2018Guru - Experienced UserDoes anything change if you disable ipv6 in the NAS? Also, can you confirm that the NAS is reaching the internet? Turning NTP off and on again is one easy way to check. - Retired_MemberNov 26, 2018I disabled IPv6 but nothing changed I don't know if the NAS is reaching the internet. It is sending normal things per email for example the server goes down etc. I do not find NTP I have now installad all possible services but nothing changes. Jochen 
 
 
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