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Retired_Member's avatar
Retired_Member
Nov 25, 2018
Solved

RN 10200 Serialnumber shown is: N0NE000200000 correct is 3ERB49EM00A83; MAC-Address is not correct

I bought the RN10200 over ebay some days ago On the bottom i see Produkt: RN10200 Seriennummer 3ERB49EM00A83 MAC 28:C6:8E:36:FD:45 FW: V 6.1.8 It was bought 2014-12-07 and registered ...
Installation & Upgrade
  • mdgm's avatar
    mdgm
    Nov 27, 2018
    I’m no longer at NETGEAR.

    This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.

    This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.

    It does need to be fixed for you to be able to use ReadyCLOUD.
Retired_Member's avatar
Retired_Member
Nov 26, 2018

Thankyou for your very fest answer

When the first user bought and registered the NAS it has have the firmware FW: V 6.1.8. When i bought it now it has the Version 6.9.1

I changed to 6.9.4 and afterwords to Beta 6.10.0 becouse i read, that newer firmware fix the error.

But nothing happens.

And I cannot join with BETA 6.10.0 to ReadyCloud.

 

Jochen

StephenB's avatar
StephenB
Guru - Experienced User
Nov 26, 2018
Retired_Member wrote:

 

And I cannot join with BETA 6.10.0 to ReadyCloud.

 

After you turn on ReadyCloud via the cloud page of the web UI, are you seeing the two green indicators for connectivity on that page?

 

Have you assigned the NAS a static IP address or is it using DHCP?

  • Retired_Member's avatar
    Retired_Member
    Nov 26, 2018
     

    Excuse my bad english

    When i try to connect to READYCLOUD i get the following answer

    i use a static IP address

    with IP v6

    and

    for IP v4

    Jochen

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Nov 26, 2018

      Does anything change if you disable ipv6 in the NAS?

       

      Also, can you confirm that the NAS is reaching the internet?   Turning NTP off and on again is one easy way to check.

      • Retired_Member's avatar
        Retired_Member
        Nov 26, 2018

        I disabled IPv6 but nothing changed

        I don't know if the NAS is reaching the internet. It is sending normal things per email for example the server goes down etc.

        I do not find NTP

        I have now installad all possible services but nothing changes.

        Jochen

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