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Forum Discussion
RN 10200 Serialnumber shown is: N0NE000200000 correct is 3ERB49EM00A83; MAC-Address is not correct
I bought the RN10200 over ebay some days ago
On the bottom i see
Produkt: RN10200
Seriennummer 3ERB49EM00A83
MAC 28:C6:8E:36:FD:45
FW: V 6.1.8
It was bought
2014-12-07
and registered ...
- I’m no longer at NETGEAR.
This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.
This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.
It does need to be fixed for you to be able to use ReadyCLOUD.
Hello Stephen
I set the nas back to factory settings
Afterwords the serialnumber show the ethernet-adress and i get 24002000011 when i try to connect to READYCLOUD
I read that mdgm-ntger, a NETGEAR Employee, has a solution for this problem
Thanks in advance
Jochen
I’m no longer at NETGEAR.
This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.
This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.
It does need to be fixed for you to be able to use ReadyCLOUD.
This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.
This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.
It does need to be fixed for you to be able to use ReadyCLOUD.
The NAS is connected via a switch to a Fritzbox 7490.
The Fritzbox assigns the NAS an IP address.
I have registered DNS Server 8.8.8.8 and also 8.8.4.4.
When I try to connect to READYCLOUD I get the message 24002000011.
The problem seems to be that the Nas also enters the Ethernet address 00: 50: 43: 02: 00: 00 as a serial number,
although on the device on the bottom this
Serial number 3ERB49EM00A83
and this
MAC address 28: C6: 8E: 36: FD: 45
are registered.
If I change the IP address to static, the serial number immediately changes to NONE000200000.
Then I get the message when I log in to READYCLOUD that the NAS is configured incorrectly.
Jochen
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