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Forum Discussion
Retired_Member
Nov 25, 2018RN 10200 Serialnumber shown is: N0NE000200000 correct is 3ERB49EM00A83; MAC-Address is not correct
 I bought the RN10200 over ebay some days ago 
 On the bottom i see 
 Produkt: RN10200 
 Seriennummer 3ERB49EM00A83 
 MAC 28:C6:8E:36:FD:45 
 FW: V 6.1.8 
 It was bought 
 2014-12-07 
 and registered ...
- Nov 27, 2018I’m no longer at NETGEAR.
 This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.
 This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.
 It does need to be fixed for you to be able to use ReadyCLOUD.
Retired_Member
Nov 26, 2018Hello Stephen
I set the nas back to factory settings
Afterwords the serialnumber show the ethernet-adress and i get 24002000011 when i try to connect to READYCLOUD
I read that mdgm-ntger, a NETGEAR Employee, has a solution for this problem
Thanks in advance
Jochen
mdgm
Nov 27, 2018Virtuoso
I’m no longer at NETGEAR.
This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.
This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.
It does need to be fixed for you to be able to use ReadyCLOUD.
This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.
This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.
It does need to be fixed for you to be able to use ReadyCLOUD.
- Retired_MemberNov 27, 2018The NAS is connected via a switch to a Fritzbox 7490. The Fritzbox assigns the NAS an IP address. I have registered DNS Server 8.8.8.8 and also 8.8.4.4. When I try to connect to READYCLOUD I get the message 24002000011. The problem seems to be that the Nas also enters the Ethernet address 00: 50: 43: 02: 00: 00 as a serial number, although on the device on the bottom this Serial number 3ERB49EM00A83 and this MAC address 28: C6: 8E: 36: FD: 45 are registered. If I change the IP address to static, the serial number immediately changes to NONE000200000. Then I get the message when I log in to READYCLOUD that the NAS is configured incorrectly. Jochen 
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