Forum Discussion

Follower

Apr 04, 2020

RN102 will not update firmware

Looking for some help if possible, I bought an old readynas rn102 on fir.ware 6.0.4 and it refuses to update when I click check for update it finds an update for 6.2.4 but fails with 6001010060 and I ...

JohnCM_S

NETGEAR Employee Retired

Apr 05, 2020

Hi Dominicf,

Welcome to the Community!

Have you tried downloading 6.2.5 from our support website? If yes, did you get the same error message?

You can also try using a different web browser and see if you will be able to download the firmware.

Regards,

Sandshark

Sensei - Experienced User

Apr 05, 2020

Usually, the "unrecognized server error" can be ignored and an update will occur anyway on reboot. I don't recall which version that was finally fixed in, but it's well after where you are.

Hopefully, you've already noted this, but do not update to anythng beyond 6.2.5 on your NAS at this point. The release notes on later versions clearly warn (for good reason) to update to 6.2.5 before moving higher on a 102 or 104.

StephenB
Guru - Experienced User
Apr 05, 2020
Sandshark wrote:

Usually, the "unrecognized server error" can be ignored and an update will occur anyway on reboot. I don't recall which version that was finally fixed in, but it's well after where you are.

I think the unrecognized server stuff happened a bit after 6.2.5, but it's been a long time and that might not be right.

Still, rebooting is the first thing to try. Then perhaps try again, using the image from here: https://kb.netgear.com/29498/ReadyNAS-OS-Version-6-2-5-RN102-RN104-Only Don't install the zip file - unzip it and install the actual binary image.

If that still fails, then try a USB recovery using 6.2.5 as the image. https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system#Manual_creation_for_ARM_systems

Older USB drives tend to work better for this, and if you have one with an activity light you might try that first. That gives you some assurance that the system is doing something.