NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

GregoryTapler's avatar
Jun 12, 2016
Solved

RN10222D Vertical Expansion - First Time

I'm expanding from 2TB to 4TB on my RN102.  I purchased compatible drives (Hitachi Deskstar NAS HDN724040ALE640).  The system is running X-Raid Raid 1.  I am not clear on how to know if the system is syncing - other than looking at the logs.  When I do look at the logs, there are only two entries related to this event -

 

- Volume data health changed from Redundant to Degraded.

- Disk Model:TOSHIBA DT01ACA200 Serial:64UTP72GS was removed from Channel 1 of the head unit

 

The volumes settings shows only one drive present (the one I did not remove). 

 

The new disk seems to be spinning based on the sound it's making (long buzz, click, short buzz).

 

The power light is blinking in two-blink intervals and the led for the drive I replaced is blinking.

 

Can someone tell me if I'm doing something incorrect or if there's another way, other than the software, to determine if the drives are syncing?

 

  • Thank you all for your responses.  If the drives were indeed compatible, then there may have been another problem.  Both of the drives I tested were not recognized by the BIOS (discovered through the .log files).  I did receive notification of an update to the firmware today (2016/06/24) and that update may or may not contain a fix to the problem I was having.

     

    I returned the two drives and purchased two WD RED WD40EFRX (Western Digital 4TB MFR # WDBMMA0040HNC-NRSN).  These two drives behaved as expected and my vertical expansion was a success.

     

    On a final note I do want to say I am completely pleased with the ReadyNas 102.  The system is very easy to use and the expansion, when using proper disks, is easy as pie...

     

    Thank you all.

8 Replies

  • If you're unfamiliar with my model, if you could tell me what you experienced when you expanded your drive capacity, I would appreciate that also.

    • StephenB's avatar
      StephenB
      Guru

      Something isn't right.

       

      Try removing the 2nd drive (being very careful to grab the correct one!) with the NAS running.  Then try re-inserting the disk tray, making sure it is properly seated.

       

      You should see a log entry telling you that the disk insertion was detected.

  • Retired_Member's avatar
    Retired_Member
    "Long buzz, click, short buzz"??
    A healthy HDD doesn't do that...

    If you re-insert it, and you still don't see it, there is a good chance your HDD is defective.
    • StephenB's avatar
      StephenB
      Guru

      jak0lantash wrote:
      "Long buzz, click, short buzz"??
      A healthy HDD doesn't do that...

      If you re-insert it, and you still don't see it, there is a good chance your HDD is defective.

      I agree. 

  • Thank you for the responses.  I will try another drive after I determine the seating is proper.  I'll post a response and close the thread (or continue it) after my findings.

  • After checking the log files we (a friend and I) determined the Hitachi Deskstar NAS HDN724040ALE640 was not recognized by the ReadyNas102 and not compatible.  I would love for Netgear to confirm this and remove it from the list or update the firmware as necessary. 

     

    For now, I'm returning my drives and purchasing another drive listed in the compatibility list - we'll see, I guess.

     

     

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired

      Hi GregoryTapler,

       

      Welcome the community!

       

      The drive is indeed compatible with your RN102 and it's also listed in our ReadyNAS HCL (click here). It is probable that the said drive is defective because of the buzzing sound that you hear from it. One way to check it though is to connect it to a PC via SATA cable for test purposes. Since you already return them, we'll just wait until you receive the replacement and post back the result afterwards.

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

  • Thank you all for your responses.  If the drives were indeed compatible, then there may have been another problem.  Both of the drives I tested were not recognized by the BIOS (discovered through the .log files).  I did receive notification of an update to the firmware today (2016/06/24) and that update may or may not contain a fix to the problem I was having.

     

    I returned the two drives and purchased two WD RED WD40EFRX (Western Digital 4TB MFR # WDBMMA0040HNC-NRSN).  These two drives behaved as expected and my vertical expansion was a success.

     

    On a final note I do want to say I am completely pleased with the ReadyNas 102.  The system is very easy to use and the expansion, when using proper disks, is easy as pie...

     

    Thank you all.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More