NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

petercae's avatar
May 14, 2019

RN104 Don't update to 6.10.0 Firmware!!!

Update at your own risk.

After Netgear in their wisdom released this buggy and obviously untested firmware version for the rn104, I mistakenly clicked on the update button.

The new firmware killed my Samba web server and corrupted the settings.

Non existing Netgear customer support unless they charge to fix their own faulty software!!!

The Netgear Community has been very helpful but ultimally the only way to fix it was to backup the 12TB of HDD that has taken 4 days!!!

I have just finally done the factory reinstall and the HDDS are re-syncing.

WHAT apparently it's going to take 58 HOURS to re-sync!!!!!!!!!!

Probably it's going to take OVER A WEEK to write the data back in.

This new version of firmware seems to be even slower than previous versions and apparently there doesn't seem to be a way to revert to the old version of software.

Netgear, after this is finished where do I send the bill for beta testing your firmware!!!!

Might be looking to build my own FeeNAS next.

 

9 Replies

  • Retired_Member's avatar
    Retired_Member

    Uuh, dear petercae, there is some room for improvement especially regarding the testing of new OS releases on the RN10X, to phrase it euphemistically.

     

    However, to be fair we need to add, that the number and severity of issues posted follow a certain pattern. Though not having exact statistics I would dare to say, that the weaker and older your nas model is the higher the probability you will be affected by OS release change issues.

     

    ...and the RN10X are definitely not the sharpest knifes in the drawer talking about hardware resources.

    Kind regards

    • petercae's avatar
      petercae
      Guide

      Hi, thanks for the reply.

      Yes it might not be the sharpest knife in the drawer but was sold to me as a business level machine, the OS updates haven't given it any real features for the last 6 years, only slowed the system and has become more unreliable.

      I am sure when I purchased the RN104 and installed the 4 x 3TB HDDs it did't take 50 plus hours to sync 4 emply HDDs!!!!

      If Netgear doesn't want to test the new software on older machines it should not realease software updates.

      I agree with you that this is one way to disable older machines and get customers to upgrade and/or sell support.

      NOT from me, I have various Netgear gateways and routers and I will never buy their products again...

       

      • StephenB's avatar
        StephenB
        Guru

        petercae wrote:

        I am sure when I purchased the RN104 and installed the 4 x 3TB HDDs it did't take 50 plus hours to sync 4 emply HDDs!!!!

        To clarify this particular point - RAID creates a virtual disk (block storage) underneath the file system.  RAID is not aware of the file system, and protects all blocks in the same way.

         

        As a result, RAID volume creation (and sync) always takes the same amount of time - it doesn't matter if the volume is empty or full.

         


        petercae wrote:

        ... but was sold to me as a business level machine

        Who positioned it this way? The RN100 series was always positioned by Netgear as an entry-level home NAS - replacing the Duo v2 and NV+ v2 (which were also home NAS).  It's warranty and tech support reflect that.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More