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GHOSTHUNTER's avatar
GHOSTHUNTER
Aspirant
Jul 01, 2017
Solved

RN10400 Theme APPS not installing

Hi, I recently updated my RN10400 with two hard disks. It went fine, but now my apps (plex app) have disappeared from my Netgear RN10400. What can I do to get them back?

 

Regards GhostHunter

  • I have chosen to reset my RedyNas to factory settings. Now the plex app is back. I have all the files still on another hard drive. Thank you to all who tried to help me. Have a nice weekend

28 Replies

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    • StephenB's avatar
      StephenB
      Guru - Experienced User

      Have you configured a DNS server in the NAS network settings?

  • Have you configured a DNS server in the NAS network settings? No I have not. This static IP address has appeared by itself.

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      GHOSTHUNTER wrote:

      This static IP address has appeared by itself.

       

       

      A "static IP address" is one you manually configure on the NAS.  

       

      The default option ("Using DHCP) configures the NAS so your router will assign the address.  The NAS will still show you the IP address that is assigned.

       

      Which of these options are you using?

  • I use the default option ("Use DHCP) Configures NAS, so your router will assign the address

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      Ok.  I am wondering if your NAS is having trouble reaching the internet.

       

      Can you download the log zip file (from the logs page) and look in connman.log.  See if you can find any messages that look like 

      connmand[1853]: ntp: adjust (slew): -0.006988 sec

      The amount of slew doesn't really matter, but if ntp is adjusting your clock then the NAS is able to reach the netgear internet servers.

  • Hi, I do not find any of this in Command [1853]: ntp: adjust (slew): -0.006988 sec

  • I have chosen to reset my RedyNas to factory settings. Now the plex app is back. I have all the files still on another hard drive. Thank you to all who tried to help me. Have a nice weekend

    • Marty_M's avatar
      Marty_M
      NETGEAR Employee Retired

      Hello GHOSTHUNTER,

       
      It does appear that you already decided to reset the NAS to factory default and reconfigure if from scratch and now it is working fine. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 

       

      The Netgear community looks forward to hearing from you and being a helpful resource in the future!

       
      Regards,
      Marty_M 
      NETGEAR Community Team

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