RN212 v6.10.5 Hot Fix 1- Antivirus Scanner Failed to Update

Question

Antivirus scanner definition file update failed due to download failure. Check your Internet connection.

The last update was 10/28/2020

I've read previous threads of users uploading the latest firmware however, that did not work for me. I also attempted to enable and renable the Virus Scanner and that did not work.

StephenB · Answer

Do you know what is causing all those service restart messages? They aren't normal.
&nbsp;
How full is the OS partition (not the data volume)?

HansRL · Answer

@ StephenB, My guess is the reported error (ReadyNASOS service or process was restarted) has everything to do with the failing "antivirus scanner definition file update" and probably caused by consuming all the memory by the virus update process. I got the same errors when I encounter this issue.

@ jcontech, are you sure your upgrade to 6.10.5 or 6.10.5-hotfix1 went OK? Did you check your system.log-file and systemd-journal.log-file if the upgrade went OK?
Also here I encounter once an issue, the upgrade didn't go OK, but in the log via the webgui (tab SYSTEM - option LOGS) as well as in the main-overview (tab SYSTEM - option OVERVIEW) the new version was reported. So it looked like the upgrade was done correctly.
I downgraded my NAS to the previous version and automatically my system was upgraded again to the latest version correctly... and after that my virus-update-issue was solved.

An alternative could be do a scheduled manual update of the virus-def via the crontab

hopes it helps, regards

StephenB · Answer

HansRL&nbsp;wrote:
@ StephenB, My guess is the reported error (ReadyNASOS service or process was restarted) has everything to do with the failing "antivirus scanner definition file update" and probably caused by consuming all the memory by the virus update process. I got the same errors when I encounter this issue.

Quite possible, though I'd add a full OS partition might also be a cause.

HansRL · Answer

@ jcontech,&nbsp;in another post I described a solution or by-pass which worked for me, so probably you did not see that post, so I re-post it here now:1) enable SSH on your NAS (can be done via the gui: system-tab and option setting)2) on your PC install WINSCP3) FILE-PROTOCOL: SCP ; HOST NAME: IP-address of your NAS ; PORT NUMBER: 22 ; USER NAME: ROOT ;(your ROOT-password is the same as your ADMIN-password) ; click LOGIN4) similar to EXPLORER go to directory: /var/lib/clamav/5) right-click the members (antivir;bytecode;daily;main;mirrors) and choose DOWNLOAD AND DELETEput/save them somewhere on your PC6) change or go to directory: /etc/clamav/7) right-click on member freshclam.conf and choose EDIT8) click after "ReceiveTimeout 120" and hit ENTERcopy/past "TestDatabases false"member should look like below:DatabaseOwner rootLogSyslog trueLogFacility LOG_LOCAL6Debug falseMaxAttempts 5DatabaseDirectory /var/lib/clamavDNSDatabaseInfo current.cvd.clamav.netConnectTimeout 120ReceiveTimeout 120TestDatabases falseScriptedUpdates trueCompressLocalDatabase falseBytecode trueNotifyClamd /etc/clamav/clamd.confOnErrorExecute /usr/bin/clamav_event -s 1OnUpdateExecute /usr/bin/clamav_event -s 0Checks 2DatabaseMirror database.clamav.netDatabaseMirror db.cn.clamav.netDatabaseMirror db.tw.clamav.net9) close window in which your are editing freshclam.conf (save it of course)10) restart your NAS&nbsp;Hopes this will solve your issue

AdriFrijters · Answer

Hello all,Again i have the same problem. Is there a 'how to fix it' for dummies?

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RN212 v6.10.5 Hot Fix 1- Antivirus Scanner Failed to Update

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