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Forum Discussion

DMH_KX's avatar
DMH_KX
Aspirant
May 14, 2019

RN214 not allowing network connections

Then NAS stays on line but after a week or so users can no longer connection.    Users are a mix of Win 7and Win 10.   The SMB Plus app is set to SMB 2.1 - Windows 7 / 2008 R2

 

Any thoughts ?

3 Replies

    • What firmware is the NAS running?
    • When access drops, does it affect all users?  If so, can you still access the Web UI?
    • How are you recovering from this?
    • DMH_KX's avatar
      DMH_KX
      Aspirant

      6.10.0 hotfix 2

      yes all lose access.... win 7 and win 10 clients

      yes the WEB UI is avaiable

      I log into the WEB UI and doing a restart ......

       

      Once the restart completes access is available again for a week to 2weeks !

       

      • StephenB's avatar
        StephenB
        Guru

        Perhaps download the log zip file the next time it happens.  Then send a private message to JohnCM_S asking him to analyze the logs.

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