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Forum Discussion

slippery49's avatar
slippery49
Aspirant
Jan 28, 2020

RN312 NOT BOOTING

as title says,

 

rn312 not booting anymore and unable to access boot mode or any type of resets,

 

No proof of purchase means warranty rejected,

 

any options???

2 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    slippery49

     

    Welcome to the Community!

     

    It seems it's really a hardware issue but what happened before this? Did you try updating the firmware? or you had a power outage?

     

    If you don't have the Proof of purchase it might be hard to request for a RMA,. Have you tried booting the NAS without the drives and see if it will go to boot menu?

     

    You may want to try doing a USB Boot recovery if you are trying other options.

     

    HTH

     

     

    Regards

    • slippery49's avatar
      slippery49
      Aspirant
      I have been away so unsure what cause

      I have tried the USB recovery
      Also no disks

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