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Forum Discussion
RN31400 appears empty
Hi,
I recently started my ReadyNas 314 but it now appears completely empty. All the shares are gone and the even the volumes are inactive. There should be many TB of data there somewhere. It's worked reliably for over 8 years.
I even get a "Remove inactive volumes to use the **bleep**. Disk 1,2,3,4" message.
I can still log in to the web-UI, am running firmware 6.10.10 (just updated). Nothing in the logs that I can see. I tried to enable SSH and use the ReclaiMe app, but the NAS won't let me enable SSH in the Settings, get an "Unable to start or modify serrvice" error.
I am unsure where I should start to investigate the problem and hopefully recover the data. Is there a NAS-recovery-for-dummies book out there?
Thanks!
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Your files are not shown because the data volume isn't mounting. Not being able to turn on SSH may indicate an issue with the OS volume as well, unless you never changed the default password, in which case it's not allowed.
Your issue can occur when a drive fails. Just removing that drive and re-booting sometimes is enough. But other times, the NAS sees the bad drive "come back to life" and tries to start a re-sync, and failures during that re-sync (especially of a second drive) can kill the volume.
Can I assume you don't have a backup? The easiest/cheapest recovery is to factory default the NAS and recover files from backup. Time consuming, but the most reliable.
ReclaiMe runs on a PC with the drives directly connected to that PC, not in the NAS. So SSH access is not needed.
There potentially are ways to recover your volume via support mode, but it's not a "for dummies" process. It involves some investigation of the logs (the downloaded .zip file, not just the one seen in the GUI) and use of the Linux command line. StephenB often helps users with that.
If your drives are the same 8 years old as the NAS, then you've been courting disaster for a while.
Sandshark wrote:
There potentially are ways to recover your volume via support mode, but it's not a "for dummies" process. It involves some investigation of the logs (the downloaded .zip file, not just the one seen in the GUI) and use of the Linux command line. StephenB often helps users with that.
ALNZ:
Start by downloading the full log zip file from the logs page. If you'd like me to take a look, then put the full zip into cloud storage (dropbox, onedrive, google drive, icloud, etc). Send me a private message (PM) using the envelope icon in the upper right of the forum page that includes a download link. Make sure the link permissions are set so anyone with the link can download.
Thanks for the prompt replies.
I'm not a complete dumby as I do write software for a job... but not too experienced with Linux or the details of how my NAS works.
About 98% of the important stuff is backed up, but there is a lot of other less important stuff which it would be nice to get back, if possible.
The disks are not the original ones as I replaced them 2-3 years ago. Has been much more reliable than my older NV+ NAS.
I haven't tested to just remove one of the disks then reboot. Maybe you can see if a faulty disk is the problem, and maybe which one?
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