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Forum Discussion
RN31400 gets stuck when starting
Please help. I receieved for a couple of days this message via email from my ReadyNAS device: "System volume root's usage is 91%. This condition should not occur under normal conditions. Contact te...
Welcome to the Community!
This is due to the system root volume getting full, this usually occurs when an app stores it's data on the system volume or logs accoumulate. The NAS experiences degradation of performance and in this case the services were not running now since the system volume is already full making the NAS admin page not accessible and even booting up getting stuck.
You may want to try booting the NAS on Read-Only mode and see if data will become accessible for you to do a full backup but the best option right now is to contact Support and have a case escalated to higher tier for them to fix the issue.
How to boot the NAS on Read only mode
HTH
Hi again Marc,
Thank you very much for your help so far.
Unfortunately, read only boot gets to the same spot and gets stuck as well.
Do you think an OS Reinstall would likely resolve that? Does it clean the OS partition when reinstalls?
Otherwise, do you have any sort of guide on how to communicate with the device in Tech Support mode?
Thanks
OS-Reinstall will not help on the full system root volume issue. It would be best if you contact Support in this case.
If you purchased your RN314 between June 1, 2014 and May 31, 2016 then you have lifetime Chat Support, just login to your mynetgear profile and create a case for Chat.
If you have a recent backup of your data and you opt not to contact Support, doing a Factory reset might help or just like what StephenB said if you are familiar with Linux and confident on DIY cleaning up there are script and guides on the community.
IMO, contacting support is the safest and best option to do.
HTH
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