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Forum Discussion
RN316 - Corrupt Files
Not sure this got posted. I can't seem to find ir. Two 316 ReadyNAS boxes. One Producrion, One Backup. Same firmware: 6.10.2 Prod box has WD Red Pro 6 6TB drives. Backup Box has WD Red 6TB dr...
I suggest that you download the full log zip file from the production NAS. Put the zip into cloud storage (google drive, dropbox, etc), and send a download link to the mods ( JohnCM_S or Marc_V ) and ask them to analyze them.
Don't post the link publicly. Instead use the private message (PM) facility in the forum. You send a PM by clicking on the envelope icon in the upper right of the forum page.
Note that if you purchased the NAS new between 1 June 2014 and 31 May 2016, you have lifetime chat support at my.netgear.com. You could also use that.
I received an email from Netgear asking if my problem is solved. I haven't heard from anyone after following Stephen's reco so the answer is "no".
What I've done is the interim is:
Verified the files on my Backup NAS. 600,000+ files. 2 were corrupt. I had gotten the segfault on that box as well. The corrupt files were from 2012 so I'm discounting those since they could have been corrupt for 8 years.
I reinstalled the OS. No improvement.
I ran a memory test. 7 passes (8 hours). No errors.
Last night I ran a disk test. I'm not sure were to find the results of that in the log but thing seem fine. Production box booted up fine after the disk test, No obvious errors on the 6 disks.
Here's I did be between each of the above steps:
I found a folder (artist) with 21 sub-folders (albums) with 592 files (songs).
Before the test 63 of 592 files were corrupt. I deleted those and copied from backup after verifying the backup files were okay. After that copy 63/592 were bad with just a straight copy.
Then I did the same after the memory test: 51/592 were bad. Again just a straight copy.
After the Disk test I did the same and 45/592 were bad.
I was thinking thinking the results would always be the same. Silly me.
What causes "good" files to be corrupt after a simple copy???
I would think my next step(s) would be:
Test the drives with WD Lifeguard -or-
Factory reset
I surely would like for Netgear to give me some direction here. The data is bad but perhaps there's something that needs to be studied/corrected before I spends hours doing anything else.
Any ideas?
Dave-
Mook2 wrote:
I surely would like for Netgear to give me some direction here. The data is bad but perhaps there's something that needs to be studied/corrected before I spends hours doing anything else.
This is a community forum, and not Netgear support. One option is for you to send JohnCM_S or Marc_V (Netgear mods) a downloadable link to your full log zip file, and ask them to analyze it. Do that with a private message (PM) by clicking on the envelope link in the upper right of the forum.
You could also use paid support via my.netgear.com.
Mook2 wrote:
I was thinking thinking the results would always be the same. Silly me.
What causes "good" files to be corrupt after a simple copy???
You could test using a utility like teracopy, which has a verify option. One question here is whether the issue is related to your network or with the NAS.
I am also thinking that you might want to create a fresh test share, and see if you get the same results when you copy to the test share.
But to answer your question, there are lots of causes, including:
- a corrupted file system
- bad memory in the NAS
- network issues
- failing disks
Mook2 wrote:
Test the drives with WD Lifeguard -or-
Factory reset
This could also be -and-
Powering down the NAS and doing the long non-destructive test on each disk in Lifeguard is reasonable (though time consuming).
I'd look at pending sector counts and reallocated sector counts in disk_info.log, and for any disk or btrfs errors you see in kernel.log or system.log.
Hi Stephen, thanks for your reply.
I did as you suggested and sent the logs and a PM to one of the contacts you listed.
I do understand this is a user forum and appreciate all the support given here, I wanted to make that clear. I'm just a tad frustrated. I have limted tech knowledge and that can be difficult for any user. Plus the amount of time it takes to do all these tests is, well, time-consuming. :)
Right now I am backing up my backup in case my backup box has issues.
I also didn't know I can get paid support. That's news to me and is an option I'll explore if necessary.
As to your new suggestions. I didn't think of creating a new share and copying to that. I'll give that a shot.
I also looked in the logs you recommended after my disk test.
In the system log I found no errors.
In the kernel log I see this message:
Feb 05 19:14:29 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55441, rd 212, flush 0, corrupt 0, gen 0
(wr continues to 55450)
Plus other btrfs errors:
Feb 05 20:09:22 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55571, rd 212, flush 0, corrupt 0, gen 0
Feb 05 20:30:41 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55583, rd 212, flush 0, corrupt 0, gen 0
Feb 05 20:44:00 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55713, rd 212, flush 0, corrupt 0, gen 0
Feb 05 20:44:05 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55731, rd 212, flush 0, corrupt 0, gen 0
Feb 05 20:44:16 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55751, rd 212, flush 0, corrupt 0, gen 0
Feb 05 20:44:43 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55778, rd 212, flush 0, corrupt 0, gen 0
Feb 05 20:44:55 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55790, rd 212, flush 0, corrupt 0, gen 0
Feb 05 20:46:04 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55819, rd 212, flush 0, corrupt 0, gen 0I'm not sure what this all means and now I'm unsure how to proceed.
Ideas, anyone?
I did read this thread about BTRFS:
and this one:
Mook2 wrote:
Hi Stephen, thanks for your reply.
I did as you suggested and sent the logs and a PM to one of the contacts you listed.
I do understand this is a user forum and appreciate all the support given here, I wanted to make that clear. I'm just a tad frustrated. I have limted tech knowledge and that can be difficult for any user. Plus the amount of time it takes to do all these tests is, well, time-consuming. :)
Right now I am backing up my backup in case my backup box has issues.
I also didn't know I can get paid support. That's news to me and is an option I'll explore if necessary.
As to your new suggestions. I didn't think of creating a new share and copying to that. I'll give that a shot.
I also looked in the logs you recommended after my disk test.
In the system log I found no errors.
In the kernel log I see this message:
Feb 05 20:09:22 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55571, rd 212, flush 0, corrupt 0, gen 0 Feb 05 20:30:41 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55583, rd 212, flush 0, corrupt 0, gen 0 Feb 05 20:44:00 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55713, rd 212, flush 0, corrupt 0, gen 0 Feb 05 20:44:05 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55731, rd 212, flush 0, corrupt 0, gen 0 Feb 05 20:44:16 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55751, rd 212, flush 0, corrupt 0, gen 0 Feb 05 20:44:43 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55778, rd 212, flush 0, corrupt 0, gen 0 Feb 05 20:44:55 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55790, rd 212, flush 0, corrupt 0, gen 0 Feb 05 20:46:04 316-PROD kernel: BTRFS error (device md126): bdev /dev/md127 errs: wr 55819, rd 212, flush 0, corrupt 0, gen 0
I haven't seen this particular error here before, but it looks to me like the the wr counts are btrfs write error counts (which are increasing).
That is consistent with the corrupted files you are seeing when you write to the NAS.
You aren't seeing any disk errors? Just these BTRFS ones?
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