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Forum Discussion
RN316 updated Firmware to 6.9.3 and now have no volumes
I did the firmware upgrade to 6.10.1 and everything seemed to be going well unitl the unit needed to restart. Then it wouldn't. The blue power light just blinked. RAIDar says the unit is starting, ...
How do I find out about the free support? I bought it new Dec 2015 and free support would be nice.
You should be able to get it via my.netgear.com.
When I give them my serial number and purchase date, they do not offer any support other than paid. They point me to this forum.
This firmware update isn't working out too well. If I knew that paid support would fix it, I might go for it. But based on my experiece so far, I will pay and they will tell me there is nothing they can do. I don't have a lot of confidence in Netgear at this point since it is thier update that caused the issue and then they offer no meaninful support.
TangoWhiskey123 wrote:
When I give them my serial number and purchase date, they do not offer any support other than paid. They point me to this forum.
If you purchased a business class NAS in that date range, then you are entitled to lifetime free chat support. So you could try to escalate their response.
There are multiple causes of the inactive volume problem - it can be related to disk problems or also to lost writes. Generally we haven't been able to offer useful help here. Paid support generally can do better. Though a netgear mod like JohnCM_S might also be willing to analyze your logs or even take a look at your NAS remotely.
I don't think my ssytem qualifies as a business NAS. If someone from NetGear was kind enough to help, that woudl be great. But I appreciate you responding and letting me know the odds of getting it back without the paid support are slim. It's too bad, but good to know.
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