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Forum Discussion
RN31600-100AJS - After cold re-boot, Volume lost
Transfers from my PC to the NAS were slow so I decided to restart the NAS, which turned out to be a big mistake. After restarting, I could access the NAS but none of my mapped drives were connecting. I then logged into the NAS and saw that my RAID 5 volume had disappeared, as shown in the jpg attached. All drives are showing as healthy.
I notice that there is a very slow resyncing occurring which will take over 10 days to complete. Can anyone tell me if my volume will be restored after the resync? If not what can I do? I do not have a back up for all the files on the NAS so would like to recover them rather than reformatting . Is it worth me paying for Premium suppport to get Netgear to assist me with this recovery if the resync doesn't bring back my volume?
3 Replies
ozray wrote:
Is it worth me paying for Premium suppport to get Netgear to assist me with this recovery if the resync doesn't bring back my volume?
All readynas platforms are end-of-life. Warranty replacements are still possible to get, but paid support is no longer an option. AFAICT that includes their recovery service - some folks have tried to get that over the past few months, but in all cases I know of they were not successful.
ozray wrote:
I notice that there is a very slow resyncing occurring which will take over 10 days to complete. Can anyone tell me if my volume will be restored after the resync? If not what can I do?
Unfortunately, there is no way to tell. Hopefully the NAS is not rebuilding the volume from scratch.
You can try downloading the full log zip file - that whill have more clues on what is going on.
You could try RAID recovery software that supports BTRFS. ReclaiMe is one package that several folks here have used with success. It would require that you connect at least five drives to a Windows PC (likely requiring that you get a USB enclosure with multiple bays). If you want to try RAID recovery, then you might consider shutting the PC down now, since we don't know if the resync is doing more damage or not.
Thanks Stephen for your quick reply. I have downloaded the log files but don't really know what to look for. It is almost midnight here so I decided to shut the NAS down overnight and will restart it tomorrow morning and see if there is any change in status.
ozray wrote:
Thanks Stephen for your quick reply. I have downloaded the log files but don't really know what to look for. It is almost midnight here so I decided to shut the NAS down overnight and will restart it tomorrow morning and see if there is any change in status.
If you like you can send me the log zip.
Do that by putting it into cloud storage (drop box, etc), and sending me a download link via a private message (PM).
You can send a PM using the envelope link in the upper right of the forum page.
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