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RN3220 hard disk volumes in red
Hi, This unit is from end-user, so I'm helping to troubleshoot and trying to recover the data. All the files are video from CCTV. From what I was told, all 12 hard drives are kept after the backup...
Hi,
I guess there no exact way to recover all hard disk to normal mode. But I have figured out one way to recover the data, at least:
1. Go to boot menu
2. choose to boot Read-Only Volume
3. copy any files that needed
This way does help me to recover files but if you have large size and a lot of files, you need another sets of hard disk to copy all the files.
You should contact support.
Hi yk_ching,
As a follow-up, you may open an online case with NETGEAR Support at anytime for further assistance.
Regards,
DaneA
NETGEAR Community Team
Hi DaneA,
Thank you.
I have browse through the NETGEAR Support. By looking into Troubleshooting section, I've read the articles but there's no guide to retrieve or recover the hard disk. Is there an answer or guide that able to lead me with this situation?
Hi yk_ching,
As I have mentioned, open an online case with NETGEAR Support for further assistance. State your concerns as well as you could indicate the link to this forum thread on the online case. A NETGEAR Support Expert will be assigned to your online case and will respond on how you would proceed with the data recovery. To open an online case, refer to the image below and follow the on-screen procedure after you click on "Get help on my NETGEAR product."
Regards,
DaneA
NETGEAR Community Team
Hi DaneA,
I've followed the instruction as provided.
I'll look around from the existing cases in community and knowledge base. Hopefully will find some relevant cases. Thanks.
Hi yk_ching,
Kindly keep us posted if ever you have already opened an online case with regard to your concern.
Regards,
DaneA
NETGEAR Community Team
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