NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RN3220 No OS
Hello,
I have an RN3220 that was completely wiped, all disks, and even the internal satadom were all wiped. The NAS (obviously) no longer boots, and I can't seem to figure out how to reload the firmware on it. I have tried using the boot menu options to do a factory reset, and an OS reinstall, neither accomplish anything (The machine seems to boot to UEFI shell). I have also tried the USB recovery tool, which seems to get stuck when trying to boot. The last message displayed in the console says something along the lines of: Loading initrd.gz......Done After that, it just sits there indefinitely with the power LED flashing. Does anyone have any recommendations for what I can do?
Thanks in advance
I've sent you a few images you can try. If the SATADOM is at least 256MB I'd use the larger one. I'm not sure how large it is.
Whilst not strictly accurate we do tend to refer to the device the firmware is located on as the flash. It's installed from there onto the disks, but it's still used for early part of the boot process after handover from the BIOS/UEFI.
5 Replies
Replies have been turned off for this discussion
Why did you wipe the internal flash? That doesn't store any of your data on it.
- Didn't realize "internal flash" meant "satadom." Typically internal flash means some sort of read only chip, apparently not on these devices... also it was a dban autonuke that went through it, and it was somewhat overlooked as a lot of devices were being de-commed at that moment. Anyway, any ideas on how to get it back? I could probably get another OS running on it to manually flash the .img file to the satadom if it's that easy, but given the headache it's been thus far, something tells me it's not going to be that easy... or if someone could send over an image of their satadom, it would be much appreciated.
I've sent you a few images you can try. If the SATADOM is at least 256MB I'd use the larger one. I'm not sure how large it is.
Whilst not strictly accurate we do tend to refer to the device the firmware is located on as the flash. It's installed from there onto the disks, but it's still used for early part of the boot process after handover from the BIOS/UEFI.
Thank you for your help! The 256MB image worked. I put a GPU in the NAS so I could see what I was doing, booted to a distro of linux, and dd'ed the raw image you sent over to the SATADOM after ensuring all partitions were already removed from it. One done, removed the GPU (apparently a crucial step), and rebooted into OS reinstall mode from the led boot menu. Everything worked as it should, and all is well again. Thanks again, and in case someone stumbles upon this thread in the future, would you be willing to upload that image file to a public share somewhere?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
