Forum Discussion

Tutor

May 05, 2016

Solved

RN3220 hard disk volumes in red

Hi, This unit is from end-user, so I'm helping to troubleshoot and trying to recover the data. All the files are video from CCTV. From what I was told, all 12 hard drives are kept after the backup...

Feature Request & Feedback

yk_ching
May 13, 2016
Hi,

I guess there no exact way to recover all hard disk to normal mode. But I have figured out one way to recover the data, at least:

1. Go to boot menu
2. choose to boot Read-Only Volume
3. copy any files that needed

This way does help me to recover files but if you have large size and a lot of files, you need another sets of hard disk to copy all the files.

DaneA

NETGEAR Employee Retired

May 05, 2016

Hi yk_ching,

As a follow-up, you may open an online case with NETGEAR Support at anytime for further assistance.

Regards,

DaneA

NETGEAR Community Team

yk_ching

Tutor

May 05, 2016

Hi DaneA,

Thank you.

I have browse through the NETGEAR Support. By looking into Troubleshooting section, I've read the articles but there's no guide to retrieve or recover the hard disk. Is there an answer or guide that able to lead me with this situation?

DaneA
NETGEAR Employee Retired
May 05, 2016
Hi yk_ching,

As I have mentioned, open an online case with NETGEAR Support for further assistance. State your concerns as well as you could indicate the link to this forum thread on the online case. A NETGEAR Support Expert will be assigned to your online case and will respond on how you would proceed with the data recovery. To open an online case, refer to the image below and follow the on-screen procedure after you click on "Get help on my NETGEAR product."

Regards,

DaneA

NETGEAR Community Team
- yk_ching
  Tutor
  May 09, 2016
  Hi DaneA,
  
  I've followed the instruction as provided.
  
  I'll look around from the existing cases in community and knowledge base. Hopefully will find some relevant cases. Thanks.
  - yk_ching
    Tutor
    May 13, 2016
    Hi,
    
    I guess there no exact way to recover all hard disk to normal mode. But I have figured out one way to recover the data, at least:
    
    1. Go to boot menu
    2. choose to boot Read-Only Volume
    3. copy any files that needed
    
    This way does help me to recover files but if you have large size and a lot of files, you need another sets of hard disk to copy all the files.
DaneA
NETGEAR Employee Retired
May 08, 2016
Hi yk_ching,

Kindly keep us posted if ever you have already opened an online case with regard to your concern.

Regards,

DaneA

NETGEAR Community Team