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RND4000 Stuck booting; 4, 2TB disks installed; all disk drive LEDs off; power supply fan is running
My RND4000 has 4, 2TB disks and the NAS had 0.2 TB free when I shut it down by holding the power button down for a few seconds. (Had a power failure and manually shut the NAS down before the UPS batt...
Sorry for the slow response. I've been figuring out how to proceed.
Thanks for your help all of the way through this. I was completely lost until you stepped up to help. I consider this issue closed.
Try removing the disks (labeling them by slot), and then power up the NAS diskless. Then see if RAIDar detects the NAS (and it should report a diskless status). That would give us more confidence that the chassis is functional.
Assuming that passes, I think the next step would be to test the disks. The best way to do that is with a Windows PC using vendor tools (seatools for seagate, lifeguard for western digital). The disks can be connected with SATA or with a USB dock/adapter. I suggest looking at the SMART data when the disks complete (not just relying on the pass/fail result of the disk test).
Thanks for the very prompt reply!
I removed all of the disks and restarted the NAS. I got the same "Booting. Please wait..." message. Raidar doesn't see the NAS, and my router's network map shows the device as disconnected. I ran a ping test to the NAS, and it failed. So, I guess that the chassis has bitten the dust.
Do you happen to know if there is another chassis which will take these disks and "just work"? Or, is that a question for the Netgear sales folks? If there is one, I'll test the disks first to make sure that they are still good.
Thanks very much for your help with this!
Do you have data on the NAS that you need to off-load? There are a couple of options there (purchasing a compatible chassis being just one of them).
It probably makes sense to confirm the model first - there was a v1 (sparc CPU) chassis and a v2 (arm CPU).
The v1
- runs 4.1.x firmware
- has -100XXX at the end of part number label on the back (XXX could be NAS or a country/geography code).
- might say v2 (or even v3) on a label on the back of the chassis
- was manufactured until 2011
The v2
- runs 5.3.x firmware
- has -200XXX at the end of part number label on the back.
- says v2 on the front of the chassis
- was manufactured between Nov 2011 and 2013.
Let us know which model you have.
I was unable to find my original purchase information, but I believe that I purchased the NAS well before 2011, and have always thought I had a SPARC based unit. I've attached a photo of the backside label, as its format doesn't seem to be the same as what you described. There are no other labels on the NAS and the front simply says, "Netgear ReadyNAS NV+".
gregoryrhill wrote:
and the front simply says, "Netgear ReadyNAS NV+".
Ok, that means it's a v1.
-You can migrate disks directly to another v1 platform (NV, NV+, or an RN1100 rack mount). If you decide a risk-buy an older used model, then perhaps focus on the NV+. Then if the used unit is faulty, you could still try to use it for parts (swapping the memory or the PSU with your original). Be very careful to get another v1.
-Another option is to purchase a new OS 6 readynas, and pay Netgear to mount your NV+ temporarily to let you offload data. That might cost $200 if they decide they need to charge you for the data recovery service.
https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
-If you can connect all the disks to a Windows PC, you can try recovering the data. Folks have reported success with ReclaiMe, but you could try R-studio for Linux first (it's considerably cheaper). You can download both and try them before purchase (though you can't actually recover data unless you buy the software).
https://www.r-studio.com/data_recovery_linux/
-If you are skilled with Linux, you could also boot up the PC using a Linux "live" disk, and then attempt to mount the RAID array manually from the linux command line. That would be free, but requires more technical skill than the other options.
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