RNDU6000 Unresponsive, OS6.10.3

Question

My device stops responding and the only recourse to date is a forced shutdown. The frequency is increasing between restarts. When this occurs, the admin page offers the sign-in dialog and is able to detect an incorrect sign-in attempt. With correct credentials, I get the splash screen followed by “connecting to the ReadyNAS Admin Page…”. After about 30 seconds, I am back to the sign-in dialog. I can randomly assess files from the the device. If I attempt to copy a file to the share from which I just accesssd a file, it times out. While this write attempt is pending, additional attempts to access the system time out.

StephenB · Answer

Are you able to download the log zip file while it is responsive?
&nbsp;
Also, how much memory is in the NAS?

Dwhite1598 · Answer

Yes.&nbsp; I am able to download the log zip file.&nbsp; As far as I can tell, there is 1GB RAM installed.&nbsp; This is from mem_info.txt:&nbsp;MemTotal: 1005144 kBMemFree: 79240 kBMemAvailable: 523676 kB&nbsp;Another observation I forgot to mention.&nbsp; When the device becomes unresponsive, the display is blank.&nbsp; Pressing the power button will wake-up the display which displays the device's name and IP Address.&nbsp; If I press the button several times, I get "Press PWR to shutdown".&nbsp; Pressing the power button at this point, the display shows "shutting down" or some similar verbiage.&nbsp; At this point, nothing else happens.&nbsp; Pressing the power button (not holding) does nothing, and the device will remain like this for well over 12 hours.&nbsp; The longest I let it sit was about 24 hours.&nbsp; Pressing and holding the power button until power shutdown does work and this is how I restart the device.&nbsp;&nbsp;

Dwhite1598 · Answer

I misread the first part of the question.&nbsp; No, when the system is unresponsive, I am unable to get past the authentication page.&nbsp; Once the system is restarted, I am able to download the logs.

StephenB · Answer

Dwhite1598&nbsp;wrote:
As far as I can tell, there is 1GB RAM installed.
&nbsp;

OS-6 x86 NAS all ship with at least 2 GB of RAM.&nbsp; Initially the 1 GB of RAM in the 4.2.x NAS was enough - but as OS-6 matured, several folks started getting out-of-memory problems.&nbsp; So I now recommend upgrading the legacy NAS to 2 GB (in your case 2x2GB is also very affordable).
&nbsp;
Dwhite1598&nbsp;wrote:
Yes.&nbsp; I am able to download the log zip file.&nbsp;
&nbsp;

The log might have some clues on why the system is failing.&nbsp; Maybe look in system.log, kernel.log, and systemd-journal.log for errors and crashes.&nbsp; If you need help analyzing what's going on, just ask.&nbsp; But don't post a public link to the full log zip - there is some privacy leakage when you do that.

dwhite · Answer

I sourced a memory upgrade and now the device is operating with 2GB of RAM.&nbsp; I re-enabled the DLNA and Antivirus, and now I wait.&nbsp; Been operating now for 3 days without issue.&nbsp; Fingers crossed.&nbsp;&nbsp; Shoot, did I just jinx myself?&nbsp;&nbsp;Thanks for your time.&nbsp;Dana&nbsp;

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RNDU6000 Unresponsive, OS6.10.3

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