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Forum Discussion
RR4360X - Intermittent Error - "power supply no longer detected" error
I started seeing this error in the logs. I've seen it twice about 4 days apart. The power supply is showing as online however. Recommendations? 6.10.1v - ReadyNAS - Thanks
Seeing this via term - dmesg on the actual system:
[1868417.577801] i801_smbus 0000:00:1f.4: SMBus is busy. Trying to release it by resetting HBSY.
SMBus is still busy. SSRESET is in place to reset chip.
You could try the fix here: https://gitlab.codycook.us/readynas-scripts/4360psufix.sh
Now the PSU is showing up as offline and log is full of the busy busy errors. Could this then be a bad PSU? It's under warranty but can't get to a live person without a paid contract. I'm on the latest version 6.10.1 readyNAS software.
dallis11 wrote:
It's under warranty but can't get to a live person without a paid contract. I'm on the latest version 6.10.1 readyNAS software.
You could go into https://www.netgear.com/mynetgear/portal/mySupport.aspx and then select "contact support". You can select the 4360 and then choose "replace my defective netgear product". I believe that doesn't require a paid contract.
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