Forum Discussion

Aspirant

Apr 27, 2021

RR4360X - Intermittent Error - "power supply no longer detected" error

I started seeing this error in the logs. I've seen it twice about 4 days apart. The power supply is showing as online however. Recommendations? 6.10.1v - ReadyNAS - Thanks

dallis11

Aspirant

May 13, 2021

Now the PSU is showing up as offline and log is full of the busy busy errors. Could this then be a bad PSU? It's under warranty but can't get to a live person without a paid contract. I'm on the latest version 6.10.1 readyNAS software.

dallis11

Aspirant

May 14, 2021

Sorry - final question - on the PSU replacement - seems like it is just a slide-in yes?

it has additional slots for more PSUs I read as well. Thanks

StephenB
Guru - Experienced User
May 14, 2021
dallis11 wrote:

Sorry - final question - on the PSU replacement - seems like it is just a slide-in yes?

it has additional slots for more PSUs I read as well. Thanks

PSUs are hot-swappable (as long as at least two are working). No idea on how many they normally include, and who you'd contact to buy more. My own NAS are all desktop models.
- dallis11
  Aspirant
  May 14, 2021
  Ha.. so I managed to get through to support and they are RMAing a replacement. Thanks!
  I'm buying 2 additionally for more redundancy- So if I only have one online I have to shutdown to do the new 2nd add? Thanks for the help-
  - StephenB
    Guru - Experienced User
    May 14, 2021
    dallis11 wrote:
    
    So if I only have one online I have to shutdown to do the new 2nd add?
    
    Again, it's not a unit I own. But it seems to me that you should be able to hot-insert the second PSU.