Seagate ST2000DL003-9VT166

PapaBear wrote:

When you are waiting for another company to solve a problem it is impossible to provide a date for anything. The original version of these drives may have worked fine. This happens when companies start "tweaking" their products and do not change the model numbers. This is one reason there is no longer an HCL for memory modules, they companies changed the chip arrangement and they were no longer reliable. The old ones worked, the new ones with the same model did not. This also happened with another manufacturer when they changed a drive around, but kept the same model number.

It was said further back up on the thread that Seagate has fixed its problem and that Netgear is working on a process that would document how to build a USB disk that would let us get the proper firmware onto our disks. Suggesting that Netgear provide a firm date for that documentation doesn't seem like asking for the impossible.

Look, I understand completely the complexity of the situation into which Netgear has chosen to enter when it's shipping disk-based hardware appliances and supporting folks who wish to choose their own disk drives. But that's a complexity Netgear has chosen to take upon themselves.

I could be screaming bloody murder about lost time/lost money and about the absurdity of retroactively declaring a device incompatible. I could be proclaiming that the only appropriate use for my ReadyNAS is as landfill.

I'm not. I still think that I bought the right device and fell into an unfortunate anomaly that happens in this complex age we live in. I think it's absolutely fair to be asking Netgear to do better in terms of support and communications to help us out of this anomaly. And, if they either won't or can't, that's an important data point.