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Forum Discussion
Seagate ST2000DL003-9VT166
All, I have a readynas Ultra 4 with (3) 2TB Seagate ST2000DL003-9VT166 -302 drives in it. I have firmware CC3C that came with the drives. I have read the issues people have had with these drives. I...
I wish people good luck with getting an RMA.
I ended up here looking for a solution for my similar ST2000DL003-9VT166 drive issues. I do not have a ReadyNAS, but am using software RAID on a Linux (Ubuntu 11.10) box. Now I will admit that I have had the drives for a little over a year and have been able to keep things mostly stable by turning off all of the SMART tools.
I followed the advice above and asked for an RMA to replace my drives as the drives were being dropped out of a RAID setup and was unavailable to the OS until the system was rebooted. I made the mistake of mentioning that these are in a Linux machine. An option I presented was that instead of going through RMA process, maybe they could provide me with some specific kernel parameters that could be set to make it work better with these drives. Their response was they did not support Linux and these drives were only supported by Windows and OSX. When I asked about support for NAS equipment from Netgear, Iomega, and Drobo, they said to verify the HCL from that manufacturer and to contact that manufacturer.
Has anyone actually been able to get a RMA to swap out the drives that still passed their Seatools test suite?
I would not have been as upset with what I had been told if they had said the drives were out of warranty (even though I consider them a lemon in this case). Maybe I followed the wrong process by using the general Seagate Support link. Maybe I presented my case to them the wrong way. Who knows.
I ended up here looking for a solution for my similar ST2000DL003-9VT166 drive issues. I do not have a ReadyNAS, but am using software RAID on a Linux (Ubuntu 11.10) box. Now I will admit that I have had the drives for a little over a year and have been able to keep things mostly stable by turning off all of the SMART tools.
I followed the advice above and asked for an RMA to replace my drives as the drives were being dropped out of a RAID setup and was unavailable to the OS until the system was rebooted. I made the mistake of mentioning that these are in a Linux machine. An option I presented was that instead of going through RMA process, maybe they could provide me with some specific kernel parameters that could be set to make it work better with these drives. Their response was they did not support Linux and these drives were only supported by Windows and OSX. When I asked about support for NAS equipment from Netgear, Iomega, and Drobo, they said to verify the HCL from that manufacturer and to contact that manufacturer.
Has anyone actually been able to get a RMA to swap out the drives that still passed their Seatools test suite?
I would not have been as upset with what I had been told if they had said the drives were out of warranty (even though I consider them a lemon in this case). Maybe I followed the wrong process by using the general Seagate Support link. Maybe I presented my case to them the wrong way. Who knows.
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