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Forum Discussion
Seagate ST2000DL003-9VT166
All, I have a readynas Ultra 4 with (3) 2TB Seagate ST2000DL003-9VT166 -302 drives in it. I have firmware CC3C that came with the drives. I have read the issues people have had with these drives. I...
O.K. So here's a summary of the issue so far. There's a serious bug with CC3C and older firmware that causes problems when the ST2000DL0003-9VT166 is used in a RAID array such as in the ReadyNAS.
SeaGate confirmed this issue and released a CC3D firmware update which addresses the issue. Unfortunately this firmware update is only for drives with CC3C firmware.
SeaGate informed beisser of the following:
So users then went to RMA their drives, couldn't make a note about this and when they rang SeaGate, SeaGate's support people were unaware of their own policy (poor communication within SeaGate it seems) and said that they couldn't guarantee which firmware people would get. So users have got back drives with CC32 firmware on them, drives which have the same bug.
SeaGate support should be able to lookup what the CC3D firmware update does you would think.
SeaGate really should do one of the following:
1. Provide an easy way for users to be guaranteed to get a RMA and get drives with CC3C firmware (or preferably drives with the CC3D firmware already applied) if they need it.
2. Produce a firmware update for CC32 drives.
3. Not issue CC32 drives as RMA replacements, recycle/trash them and only issue drives with CC3C (or newer firmware)
NAS users buy lots of disks so can have lots of disks (spending hundreds of dollars to purchase these) and over time need to purchase new disks to expand arrays etc. SeaGate needs to do something about this or I'm sure some users will be more likely to consider other drive brands when it comes to their next drive purchase.
My wish list: it would be nice too if there was a Linux CLI version of SeaTools made, and a Linux CLI tool to do firmware updates. Somehow I don't expect either of those as other drive manufacturers don't make tools for Linux though I think if one brand did it would give them a competitive edge when it comes to the NAS market. However it does continue to be an issue as there's no way to run SeaTools or firmware updates directly on a NAS itself and with many users not having a PC to use to do the update this is another problem.
SeaGate confirmed this issue and released a CC3D firmware update which addresses the issue. Unfortunately this firmware update is only for drives with CC3C firmware.
SeaGate informed beisser of the following:
beisser wrote: ok we got news from seagate.
at this point it doesnt look good for any update for the cc32 drives. its just too old.
instead customers are advised to rma their cc32 drives with seagate and specifically request cc3c drives in return. you need to mention in the rma process that cc32 contains a bug that will make the disk hang and drop out of raid until reboot. if you dont do that you may get your old drive back because it passes seagates automated function-tests.
So users then went to RMA their drives, couldn't make a note about this and when they rang SeaGate, SeaGate's support people were unaware of their own policy (poor communication within SeaGate it seems) and said that they couldn't guarantee which firmware people would get. So users have got back drives with CC32 firmware on them, drives which have the same bug.
SeaGate support should be able to lookup what the CC3D firmware update does you would think.
SeaGate really should do one of the following:
1. Provide an easy way for users to be guaranteed to get a RMA and get drives with CC3C firmware (or preferably drives with the CC3D firmware already applied) if they need it.
2. Produce a firmware update for CC32 drives.
3. Not issue CC32 drives as RMA replacements, recycle/trash them and only issue drives with CC3C (or newer firmware)
NAS users buy lots of disks so can have lots of disks (spending hundreds of dollars to purchase these) and over time need to purchase new disks to expand arrays etc. SeaGate needs to do something about this or I'm sure some users will be more likely to consider other drive brands when it comes to their next drive purchase.
My wish list: it would be nice too if there was a Linux CLI version of SeaTools made, and a Linux CLI tool to do firmware updates. Somehow I don't expect either of those as other drive manufacturers don't make tools for Linux though I think if one brand did it would give them a competitive edge when it comes to the NAS market. However it does continue to be an issue as there's no way to run SeaTools or firmware updates directly on a NAS itself and with many users not having a PC to use to do the update this is another problem.
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