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Forum Discussion
Seagate ST2000DL003-9VT166
All, I have a readynas Ultra 4 with (3) 2TB Seagate ST2000DL003-9VT166 -302 drives in it. I have firmware CC3C that came with the drives. I have read the issues people have had with these drives. I...
I just did an advance RMA for 4 drives and they sent me the same rev cc32 drives as a replacement! They are now telling me that they don't guarantee firmware in an RMA. I referred to the escalation reference # < REMOVED BY MODERATOR > you posted, sent them a link to this thread and they were able to connect the dots between tech support and warranty about what the issue was.
Since they "can't guarantee the firmware" they are still going to try and manually walk the issue through and find me some drives with cc3d firmware. If they can't, they agreed to send me some Seagate Barracuda XT ST32000641AS as a swap out instead.
The problem as you state is that this is not documented and they are handling this on an exception case basis but not documenting it anywhere so everytime a cal comes in unless you know what you can really explain the issue and point to these referneces you will just get the runaround.
Will keep you informed.
Since they "can't guarantee the firmware" they are still going to try and manually walk the issue through and find me some drives with cc3d firmware. If they can't, they agreed to send me some Seagate Barracuda XT ST32000641AS as a swap out instead.
The problem as you state is that this is not documented and they are handling this on an exception case basis but not documenting it anywhere so everytime a cal comes in unless you know what you can really explain the issue and point to these referneces you will just get the runaround.
Will keep you informed.
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