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Forum Discussion
Seagate ST2000DL003-9VT166
All, I have a readynas Ultra 4 with (3) 2TB Seagate ST2000DL003-9VT166 -302 drives in it. I have firmware CC3C that came with the drives. I have read the issues people have had with these drives. I...
Here is an email response I recieved last night:
We have done some investigating on the drives that you have. The part number that you have is not able to update to CC3C or CC3D. We do currently have drives available that come with this firmware. Part of the problem is that you are running standard desktop drives in a Raid environment and they are going to fail at a much higher rate than a drive that is designed for a Raid environment. I have the same Model number in my home computer with a single drive and have been running it for 2 years without an issue. Here is what we can do. I put notes in your case that we can replace your drives with Part # 9VT166-302. These drives will come with firmware version CC3C or CC3D. CC3C can be updated to CC3D. The only reason they would have CC3C over CC3D is if they left the factory before the update. I have no way of knowing when the drives left the factory. Please call in, go to the warranty department and replace the drives with the Part # that you need for your NAS. Let us know if we can be of any further assistance.
I will let you know how my call to warranty department goes today.
We have done some investigating on the drives that you have. The part number that you have is not able to update to CC3C or CC3D. We do currently have drives available that come with this firmware. Part of the problem is that you are running standard desktop drives in a Raid environment and they are going to fail at a much higher rate than a drive that is designed for a Raid environment. I have the same Model number in my home computer with a single drive and have been running it for 2 years without an issue. Here is what we can do. I put notes in your case that we can replace your drives with Part # 9VT166-302. These drives will come with firmware version CC3C or CC3D. CC3C can be updated to CC3D. The only reason they would have CC3C over CC3D is if they left the factory before the update. I have no way of knowing when the drives left the factory. Please call in, go to the warranty department and replace the drives with the Part # that you need for your NAS. Let us know if we can be of any further assistance.
I will let you know how my call to warranty department goes today.
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