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Forum Discussion
Seagate ST2000DL003-9VT166
All, I have a readynas Ultra 4 with (3) 2TB Seagate ST2000DL003-9VT166 -302 drives in it. I have firmware CC3C that came with the drives. I have read the issues people have had with these drives. I...
I just wanted to contribute my recent experience, since this thread has been enormously useful in getting me to where I am today.
I have 5 x ST2000DL003 9VT166-301, all with f/w CC32. Over the last few months I've experienced them dropping out of the array, and prior to this week had already RMA'd 4 of them.
(In that time, I've also had my ReadyNAS replaced under warranty twice in an attempt to address this problem. Only recently has the firmware issue come to light - eventually one of the Netgear level 3 engineers identified this was the likely issue. My experience of Netgear support to date has been very good.)
I raised a case with Seagate at the beginning of the week, but received a polite reply saying that if no fault is found in a device that has been returned to them, it will not be replaced, and that they cannot guarantee that a replacement drive will have a particular firmware version.
Then I found this thread, and yesterday had a useful Twitter exchange with @AskSeagate, who created a new case for me, and advised that I needed to replace my drives with P/N 9VT166-302. This morning I spoke to their warranty department, who have promised to attach a note to each RMA order I raise, indicating the drive is to be replaced with P/N 9VT166-302.
I've just returned two of my drives. With each, I've included a letter, asking that it be replaced with P/N 9VT166-302, and including the case number, and reference to my Twitter exchange. I've also emailed the warranty department with my RMA order numbers.
I'll let this thread know how I get on.
ian
I have 5 x ST2000DL003 9VT166-301, all with f/w CC32. Over the last few months I've experienced them dropping out of the array, and prior to this week had already RMA'd 4 of them.
(In that time, I've also had my ReadyNAS replaced under warranty twice in an attempt to address this problem. Only recently has the firmware issue come to light - eventually one of the Netgear level 3 engineers identified this was the likely issue. My experience of Netgear support to date has been very good.)
I raised a case with Seagate at the beginning of the week, but received a polite reply saying that if no fault is found in a device that has been returned to them, it will not be replaced, and that they cannot guarantee that a replacement drive will have a particular firmware version.
Then I found this thread, and yesterday had a useful Twitter exchange with @AskSeagate, who created a new case for me, and advised that I needed to replace my drives with P/N 9VT166-302. This morning I spoke to their warranty department, who have promised to attach a note to each RMA order I raise, indicating the drive is to be replaced with P/N 9VT166-302.
I've just returned two of my drives. With each, I've included a letter, asking that it be replaced with P/N 9VT166-302, and including the case number, and reference to my Twitter exchange. I've also emailed the warranty department with my RMA order numbers.
I'll let this thread know how I get on.
ian
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