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Forum Discussion
Seagate ST2000DL003-9VT166
All, I have a readynas Ultra 4 with (3) 2TB Seagate ST2000DL003-9VT166 -302 drives in it. I have firmware CC3C that came with the drives. I have read the issues people have had with these drives. I...
Two things:
1. Don't bother installing the drive - RMA it. It might not drop out for ages if installed, but it will eventually...
2. Under UK law the "promotional drive" - i.e. anything advertised and supplied as part of the contract - IS part of the contract. i.e. it has the same warranty as the main product (unless otherwise specified). Assuming that you have the paper trail for the drive Netgear should immediately RMA it. Or to put it another way, if you were to return the product they'd want the "free" drive back too!
The reason the replacement drive is a 301 is that neither Netgear NOR Seagate will publicly (or it seems internally) document the problems. As per my experience, both denied any problems @ L1 and L2 support. Shame on them (points finger).
Just make sure they're paying for the additional postage costs both ways :-)
1. Don't bother installing the drive - RMA it. It might not drop out for ages if installed, but it will eventually...
2. Under UK law the "promotional drive" - i.e. anything advertised and supplied as part of the contract - IS part of the contract. i.e. it has the same warranty as the main product (unless otherwise specified). Assuming that you have the paper trail for the drive Netgear should immediately RMA it. Or to put it another way, if you were to return the product they'd want the "free" drive back too!
The reason the replacement drive is a 301 is that neither Netgear NOR Seagate will publicly (or it seems internally) document the problems. As per my experience, both denied any problems @ L1 and L2 support. Shame on them (points finger).
Just make sure they're paying for the additional postage costs both ways :-)
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