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Forum Discussion
Seagate ST2000DL003-9VT166
All, I have a readynas Ultra 4 with (3) 2TB Seagate ST2000DL003-9VT166 -302 drives in it. I have firmware CC3C that came with the drives. I have read the issues people have had with these drives. I...
Thanks for the various comments.
Netgear have replaced the replacement for the original seagate drive with a hitachi. On the promo drive front, they suggest:
"We apologize for this inconvenience but we just recieved an update about the UK promotion hard drive. This promo has been ended a long time and even if we have presented some Claim Form from the promotions team, you will still be directed back to the hard drive manufacturer.
The best thing that we can do is call Seagate to gain replacement with that that hard drive. "
After a few exchanges with Seagate, explaining the problem to them, I get:
"Trust me, I would like to help, but I do not have any way to determine the firmware on an exchange drive.
Do you have a drive which has the correct firmware?
What is the serial number?
Is it possible for you to contact Netgear and have them sent you a drive that has the needed firmware?
As stated we can certainly exchange the drive for you, but can not guarantee the firmware. Is there another drive which would work with your NAS that can be used?
Please check the compatibility list. "
I am now bounced back to Netgear. I don't feel very positive towards either company at the moment :-(
Could anyone give me a serial number of a drive with CC3C or CC3D firmware? It may be that seagate could find an appropriate drive then from a serial number. Their systems obviously don't include something as obvious (to me anyway) as the firmware linked to the serial number...
many thanks
Netgear have replaced the replacement for the original seagate drive with a hitachi. On the promo drive front, they suggest:
"We apologize for this inconvenience but we just recieved an update about the UK promotion hard drive. This promo has been ended a long time and even if we have presented some Claim Form from the promotions team, you will still be directed back to the hard drive manufacturer.
The best thing that we can do is call Seagate to gain replacement with that that hard drive. "
After a few exchanges with Seagate, explaining the problem to them, I get:
"Trust me, I would like to help, but I do not have any way to determine the firmware on an exchange drive.
Do you have a drive which has the correct firmware?
What is the serial number?
Is it possible for you to contact Netgear and have them sent you a drive that has the needed firmware?
As stated we can certainly exchange the drive for you, but can not guarantee the firmware. Is there another drive which would work with your NAS that can be used?
Please check the compatibility list. "
I am now bounced back to Netgear. I don't feel very positive towards either company at the moment :-(
Could anyone give me a serial number of a drive with CC3C or CC3D firmware? It may be that seagate could find an appropriate drive then from a serial number. Their systems obviously don't include something as obvious (to me anyway) as the firmware linked to the serial number...
many thanks
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