Seagate ST2000DL003-9VT166

I am pretty much in the same boat as most of you having purchased not "1" but "5" of these drives for my primary and backup readynas. Seagate have unfortunately not been any help and they provided this blunt response when I tried to return three hard drives back as they kept failing in the ReadyNAS.

Dear Thank you for your reply. We are sorry as we are not able to fulfill your request to provide a replacement with a specific firmware. Thank you --------------- Original Message --------------- Hi , As discussed can you please ensure that the replacement drives sent back for the below three RMA's have CC3C firmware as a minimum (preferably CC3D as this is the firmware where the bugs have been fixed). 1006868185 1006868190 1006868194 Links below are to the Netgear ReadyNAS website indicating that my problem with the drives (constant drive failure in a RAID) is specific to firmware version CC32. The link also says that it is not possible to upgrade from CC32 to CC3D and I have tried this already and it is not possible. The drives have to be sent back to Seagate for updates (which a number of users in the ReadyNas Community have achieved successfully). I would appreciate if you could do the same and send back the drives with newer firmware that fixes these bugs. Link 1 viewtopic.php?f=24&t=64510 Link 2 viewtopic.php?f=24&t=63698

I dont know if any one of you will have any luck but I have decided I will send these back anyway and "hope" for the best that they return the drives with newer firmware. Having been a big Seagate fan for the last 15+ years, this is a massive put off and terribly dissapointed with their lack of acknowledgement of their "bugs". I have since replaced these drives with some Western Digital Red's lets see how those go.

I will keep persisting with their customer support and let you know if they change this minds. Reading apbliv's post has given me some wilpower to keep hassling them with this.