Trouble with factory reset on ReadyNAS duo v2

If you do actually have a V2, then following the instructions for a V1 won't get you where you want to be,  The hardware manaual for the V2 is here: http://www.downloads.netgear.com/files/ReadyNAS_Duov2_NV+v2_HW_en_19-Sept-11.pdf .

Note that I say if because there can be confusion on the version.  A true V2 says Duo V2 on the front and has a rear fan the full width of the chassis.  V2 written on a sticker on the rear or bottom doesn't mean the same thing.