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Forum Discussion
Ultra 4 suddenly reports all disks dead
After working normally for several weeks tonight my Ultra 4 suddenly started to report the status of all three disks as "Dead", and the file system as unprotected and degraded. However the data is st...
If you are using XRAID-2, and have access to your data, then the good news is that your disks aren't dead. (one could possibly be dead, but if you had more than that you wouldn't see any data at all).
The first thing you should do at this point is make a backup. You should also open a support ticket. If you purchased within 90 days, you still have free phone support. If not, you can still open a free on-line support request. Normally Netgear wants you to edit your initial post to add in the case number. That lets them cross-check what's posted here against your case file.
The first thing you should do at this point is make a backup. You should also open a support ticket. If you purchased within 90 days, you still have free phone support. If not, you can still open a free on-line support request. Normally Netgear wants you to edit your initial post to add in the case number. That lets them cross-check what's posted here against your case file.
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