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Forum Discussion
Ultra 4 unresponsive after 10 minutes case#18114989
My Ultra 4 has been working perfectly for some time but today It suddenly became unresponsive and disappeared off the network. It did not show up in Raidar and I could not access the admin screen via...
Have they suggested trying a direct-connection? If not, try that. If a direct-connection using a known working Cat5e or newer ethernet cable doesn't work then it's most likely not a network problem. See How to Direct Connect to your ReadyNAS
It is still possible you may have a failing disk (SMART is not infallible and the daily checks run are short online tests). Have they suggested you run the Disk Test boot option?: http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu
Or better yet have they suggested hooking your drives up to a SATA port in your PC and testing them using vendor tools?
You may also wish to run the memory test if you haven't already: (http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu) as that is another component that can fail.
What version of RAIDiator is on the unit? (edit: I see you're running 4.2.19. Seeing you've done a factory default could you try 4.2.20 beta and see if it's any different on that?: http://www.readynas.com/forum/viewtopic.php?f=51&t=57193)
With a NAS device there's plenty of possibilities for causes of issues and it is important to isolate the cause. Just a user here, so I don't know what you've tried so far but hopefully the above suggestions help rule out issues other than the NAS hardware being at fault.
It is still possible you may have a failing disk (SMART is not infallible and the daily checks run are short online tests). Have they suggested you run the Disk Test boot option?: http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu
Or better yet have they suggested hooking your drives up to a SATA port in your PC and testing them using vendor tools?
You may also wish to run the memory test if you haven't already: (http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu) as that is another component that can fail.
What version of RAIDiator is on the unit? (edit: I see you're running 4.2.19. Seeing you've done a factory default could you try 4.2.20 beta and see if it's any different on that?: http://www.readynas.com/forum/viewtopic.php?f=51&t=57193)
With a NAS device there's plenty of possibilities for causes of issues and it is important to isolate the cause. Just a user here, so I don't know what you've tried so far but hopefully the above suggestions help rule out issues other than the NAS hardware being at fault.
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