Ultra 4 unresponsive after 10 minutes case#18114989

Well, after 8 (working) days dealing with Netgear support I have been upgraded to 'Level 3' (at least I assume this is an upgrade and not a downgrade :roll: ). I decided to pull the disks from the Ultra, put them in an NV and place it in the exact same spot the Ultra occupied. So it has the same cable, switch, HDD's, UPS and network as before and I transferred the same 1.3TB of data across with no problems whatsoever. So it seems the only point's of difference are the Ultra processor, firmware and network card. I have formally requested an RMA citing the Sales of Goods act and that the Ultra is not of merchantable quality after only 10 month's of use. This prompted the "ooh, err" response from support and the passing of the buck to LEVEL 3 :shock: I did however get a final Level 2 support email plaintively asking me was the link to the Ultra over Wi-Fi?

Considering I bought the NAS to prevent data loss in the event of a HDD failure I am still stunned to find that if the box itself fails nobody at ReadyNAS seems to give a toss. Appalling service!