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Forum Discussion
Ultra 4 unresponsive after 10 minutes case#18114989
My Ultra 4 has been working perfectly for some time but today It suddenly became unresponsive and disappeared off the network. It did not show up in Raidar and I could not access the admin screen via...
An update to this issue. I returned my Ultra as an RMA and received a new one. Installed four brand new compatible 2TB disks, set the whole thing up and, I am embarrassed to say, the Ultra hung again :oops:
So it was obviously not a ReadyNAS Ultra plus issue, at least not directly. I decided on radical action and replaced all switches with Netgear Prosafe Giganet switches but the problem remained. All that was left was the BTHub 3 so I decided to connect the Ultra and other network links directly to the BTHub's ethernet ports and leave everything else isolated. For some inane reason BT has decided to include three 100mbs ports and one 1000 mbs port - how mad is that? :roll: However despite the slow network speeds the Ultra worked perfectly but as soon as I connected the BTHub to the rest of the network the Ultra crashed.
I then bought a Netgear 750N cable router which I have just installed in place of the BTHub3 and so far the entire network is up and running, and so is the Ultra! So it seems the Ultra was hyper sensitive to something the BTHub3 router was doing but whatever it was doing was not enough to upset the other 23 devices on the network including an NV. So finding a fix has cost me a fair bit of time and money but I have to say the Netgear 750n is superb in terms of functionality, stability and performance.
Only question that remains is why the Ultra+ is so sensitive to network conditions?
Anyway, thanks to all those who responded with ideas and Steve for arranging the RMA.
So it was obviously not a ReadyNAS Ultra plus issue, at least not directly. I decided on radical action and replaced all switches with Netgear Prosafe Giganet switches but the problem remained. All that was left was the BTHub 3 so I decided to connect the Ultra and other network links directly to the BTHub's ethernet ports and leave everything else isolated. For some inane reason BT has decided to include three 100mbs ports and one 1000 mbs port - how mad is that? :roll: However despite the slow network speeds the Ultra worked perfectly but as soon as I connected the BTHub to the rest of the network the Ultra crashed.
I then bought a Netgear 750N cable router which I have just installed in place of the BTHub3 and so far the entire network is up and running, and so is the Ultra! So it seems the Ultra was hyper sensitive to something the BTHub3 router was doing but whatever it was doing was not enough to upset the other 23 devices on the network including an NV. So finding a fix has cost me a fair bit of time and money but I have to say the Netgear 750n is superb in terms of functionality, stability and performance.
Only question that remains is why the Ultra+ is so sensitive to network conditions?
Anyway, thanks to all those who responded with ideas and Steve for arranging the RMA.
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