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Unable to access Admin Page - Device Offline
Hi,
I have a ReadyNAS NV+ (which I purchased in Feb second hand) that after a domain server shutdown was unable to access the shares.
RAIDar reported that it was Ready. I am able to browse most (not all) the shares. Therefore have been able to back then up to an other device but there still some important shares I cannot access.
Reading help pages I did an OS re-install. This has not resolved the issue infact it now reports that thete is a battery fault even thougt I replaced the battery as a result.
I still cannot access the admin page.
I called the tech support help line which was a big wast of time! They had me to a "Tech Support" boot which produced the DebugMode code 61237.
How can I get this back on line again without data loss?
2 Replies
Replies have been turned off for this discussion
The tech support code should have been sent back to support - it allows them to access the ReadyNAS remotely. Do you know if they did that? Though they won't support second hand units, so it is a bit surpising that they took the call.
Also, please read this guide, and confirm that you have an NV+ v1 and not an NV+ v2 - http://www.rnasguide.com/2012/01/09/how-to-tell-whether-i-have-a-duo-v1-or-duo-v2-or-nv-v1-or-nv-v2/
I'm assuming here you have an NV+ v1.
After the OS reinstall, the admin password should be netgear1. If the NAS was very old, it could be infrant1 - so try them both.
You can also try mounting the C volume of the NAS via SMB - though the OS reinstall might have interfered with that, since that feature normally isn't allowed with the default admin password.
The procedure would be to run cmd, and then enter
net use * /delete
net use t: \\nas-ip-address\C /user:admin nas-admin-password
using the real IP address and admin password of course. Probably try all three admin passwords (the original one before the reset, netgear1 and password).
When tech support mode is enabled, it is possible to telnet into the box. Are you familar/comfortable with ssh commands?
Hi StephenB,
Many thanks for getting back to me. I'll comment to you points within the email you sent.
The tech support code should have been sent back to support - it allows them to access the ReadyNAS remotely. Do you know if they did that? Though they won't support second hand units, so it is a bit surpising that they took the call.
No the person was extremely unhelpful they kept on about the warranty issue which has expired which knew. They then put it into tech mode and then just left me to it, telling me to come here.
Also, please read this guide, and confirm that you have an NV+ v1 and not an NV+ v2 - http://www.rnasguide.com/2012/01/09/how-to-tell-whether-i-have-a-duo-v1-or-duo-v2-or-nv-v1-or-nv-v2/
I tried to past screen shot that was removed.
I'm assuming here you have an NV+ v1.
No as shown above it is the v2.
After the OS reinstall, the admin password should be netgear1. If the NAS was very old, it could be infrant1 - so try them both.
I cannot get that farL-
I tried tp past a screen shot but it was removed.
You can also try mounting the C volume of the NAS via SMB - though the OS reinstall might have interfered with that, since that feature normally isn't allowed with the default admin password.
From RAIDar I am able to see most of the data which has allowed to back it up. However, there several directories that I do not have permission to access.
The procedure would be to run cmd, and then enter
net use * /delete
net use t: \\nas-ip-address\C /user:admin nas-admin-password
I don't think that worked
using the real IP address and admin password of course. Probably try all three admin passwords (the original one before the reset, netgear1 and password).
admin and password
When tech support mode is enabled, it is possible to telnet into the box. Are you familar/comfortable with ssh commands?
Yes basic commands. I assume that the login will be admin and password? I'll give that a go.
You say telent but then ask about SSH so I'll try both.
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