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Unable to Boot or Factory Reset ReadyNAS NVX Pioneer (RNDX400E)
Hi everyone, I ran into this forum thread while searching for answers to a very similar if not exactly the same problem. I have a Readynas NVX Pioneer edition and would really appreciate your adv...
If it is "could not properly extract..." that would suggest corrupt firmware on the internal flash as a possibility. This problem generally isn't observed until a factory reset is done so it seems likely. USB Boot Recovery might fix it but that can lead to the EEPROM getting corrupted.
Don't need to use the serial console to troubleshoot that, though it is an option.
As the NVX is 32-bit care has to be taken to ensure the 32-bit kernel is in the right place if manually extracting a copy of the firmware onto the internal flash, I think. If you go down the manual route you can either put a copy of the firmware image (don't put a zip file on, put the image) on a USB key or copy the firmware on some other way e.g. download it from a http (not https) website.
Hi mdgm , thanks for the advice. I have a few followup questions.
- Is the USB recovery/EEPROM failure recoverable if it does go wrong? Or is it kill or cure?
- In a manual firmware update, where would I be copying the firmware to from the USB? When I look at the unzipped firmware folder I only see one file with no extension and a release notes html.
- Till this point I did not realise that the OS for the NAS was in the hard drives and not in flash, though that makes a lot of sense now I think about it. Do I have that correct?
I should clarify that the device was bought second hand and has not been in a working state while I have had it, so I do not know what might be on the hard drives, OS or data.
I have the kit to mount the drives on my computer if that can provide any useful info? Thanks again.
frankie0p wrote:
I should clarify that the device was bought second hand and has not been in a working state while I have had it, so I do not know what might be on the hard drives, OS or data.
Hmmm. It's possible that the previous owner tried installing OS6, which is incompatible with the 32-bit platforms like the NVX. But I'm not sure how to verify that. There have been others who tried and a USB recovery fixed it, but I believe some have also been totally bricked (by the conversion, not trying a USB recovery).
Hi all,
I've bricked my NVX trying to install os6. Have not been able to boot off usb recovery. What other options do I have to fix the NVX?
Cheers,
Aldo
Sandshark wrote:It's possible that the previous owner tried installing OS6, which is incompatible with the 32-bit platforms like the NVX. But I'm not sure how to verify that.
I agree that is likely, as I have seen a lot of threads where that is the case. As far as I can tell the device starts up using the 4.2.31 firmware, at least in debug, as that is the OS version given in the debug environment (see below).
frankie0p wrote:Morning all, small update with some info asked for by Marc_V in pm.
# uname -a
Linux 22N294RA00187 2.6.37.6.RNx86_32.1.4 #1 Thu May 28 16:18:23 PDT 2015 i686 GNU/Linux
# cat /etc/os_version
RAIDiator!!version=4.2.31,time=1495520166As I can't currently find a way to log in to a non-debug account, I cannot check what version is given by the NAS under normal circumstances.
aldospa wrote:Hi all,
I've bricked my NVX trying to install os6. Have not been able to boot off usb recovery. What other options do I have to fix the NVX?
Can you get to the boot menu? Are there any disk errors? Is the RAM working correctly? Have you tried a factory Reset?
- Yes can get to the boot menu, there are no disk errors. Tried all options like factory reset etc but no luck. Think I’m having issues also creating a usb recovery
Out of curiosity, aldospa, would you be able to see if upgrading to OS6 on your device has had any of the effects listed in the thread?
Only attempt if you're not to bothered about the fate of the NAS and you feel comfortable doing so, obviously. I'm just interested to see what the attempted upgrade has done to the OS.
frankie0p wrote:
Sandshark wrote:
It's possible that the previous owner tried installing OS6, which is incompatible with the 32-bit platforms like the NVX. But I'm not sure how to verify that.
I agree that is likely, as I have seen a lot of threads where that is the case. As far as I can tell the device starts up using the 4.2.31 firmware, at least in debug, as that is the OS version given in the debug environment (see below).
Do you mean tech support mode? Or something else?
What commands have you entered (other than uname -a and cat /etc/os_version)
StephenB wrote:
Do you mean tech support mode? Or something else?
What commands have you entered (other than uname -a and cat /etc/os_version)Yes, tech support mode sorry. I looked around the filesystem to see whether the disks showed up in /dev/ (they do).
Aside from that, like I said I'm not sure what I should look for without a service manual. I looked through the directories and read some files to try and find any logs that might indicate a faulty shutdown or a firmware update, but couldn't find anything. Didn't want to risk starting the raid script or mounting any of the drives to have a look.
Is there anything I could run to get useful information?
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