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Forum Discussion
WD Red 3TB failure - JBOD - ReadyNASRND2000v2 #25795764
Do I have a readynas RND2000v2 which was setup with two 3TB Red discs in JBOD mode.
One of the discs doesnt come online.
Placing it in a docking station, you can hear the noise that it makes,...
Hello jhbingham,
If you have JBOD configuration then you should be able to access the files of each disk. For the disk that appears to be not working right, it may be best if you seek assistance from the manufacturer to see if they have data recovery service.
There are also some diagnostic tools you can use to check on the disk's health. But I suggest you check with the manufacturer first.
Regards,
Hi JennC,
Thank you for your reply.
Yes, I went through about 4 months of 'support' with Netgear, back and forward trying to pinpoint the issue. I did all sorts of tasks as requested by the Netgear agents.
Subsequently, due to the repeitive nature of the tasks they asked I do, etc, the disc is now out of warranty.
I did try WD but again, unless you get to the core of the support team, you get wishy-washy answers from the first line of support.
Data recovery is going to cost $1500+ due to the size of the disc, but I am hoping that there is some whizz on here that can give me some real geek advice instead of thinking that I dont have 2 brain cells!!!
Your video sure sounds like a failed disk to me.
Did you connect the disk to a PC and run lifeguard? If so, does it see the disk? If yes, did you test it, and what were the results?
Are there any disk-related errors in the ReadyNAS log.
Yes, the video is of the "bad" disc removed from the NAS and inserted in an external USB caddy.
When switched on, the disc makes that noise, normally twice it tries to spin up, then goes to sleep.
I switched out the PCB with that of an exact same disc, and no luck.
The steps you ask - the computer doesnt even sense the disc is attached.
The ReadyNas doesnt even see the disc, so I am unable to get logs from it.
Jonny
If the NAS boots without that disk, you can get the system logs. The OS partition that holds the logs is RAID-1 and is mirrored.
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