NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Hubro
Sep 29, 2015Aspirant
When inserting a new disk, the Health page temporarily displays the disk as "Dead"
This isn't really a big deal, but it gives a pretty bad impression. I just inserted a new disk to replace my old dead one, and for a couple of minutes it said "Disk 1: Dead" while the screen on t...
kohdee
Oct 08, 2015NETGEAR Expert
When you pop in a new disk in that ReadyNAS, it does some disk testing, as you noticed. During this time, we don't load the partition tables or add the disk to the RAID, As such, the disk is considered DEAD to the array until it can copy over partitions and add it to the RAID. All RAIDs must be added and redundant or the disk will show as dead. This is not likely to change ever. The disk test that it is going through is run through SMART itself, so we're waiting for it to come back and tell us the disk is okay. Until then, that disk is useless and constructively dead to your array. If you mistakenly place the wrong disk that you wanted to use in that slot, you can pull the disk during the testing phase and the X-RAID won't try to expand on that disk.
Hubro
Oct 08, 2015Aspirant
I realize that there is a good technical reason, but that still doesn't change the fact that reporting that the disk is "Dead" is absolutely wrong from the perspective of the user. A nervous or impatient user could trust the message and remove the disk while it's testing.
You should at least include a label on the health page that says something like:
NB: When you insert a new disk, the disk status on this page won't update until the disk test is complete. The disk test starts automatically when the disk is inserted and can take several minutes.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!