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Forum Discussion
Wrong model number - possible?
Hi all, Just a curiosity really... I have an rma on an NVX and received a replacement business model (pro4). However, on booting up, the model reports itself as an ultra plus. It does it on the...
On the NVX I was running Firmware 4.2.21
The short history was.
Back in June I upgraded the HDDs to 4x2Tb drives. After the fourth was hotswapped in (over several days to allow for sync) the NVX stated that drive three failed. A few hrs later the NVX stated that drive four had failed and the NVX went into LifeSupport mode. The netgear technitian managed to get the array back on line to allow for a backup to be taken (even though I already had one). Netgear stated that the drive three disk needed to be replaced, so that was done under warantee. It then became apparent that we would have to re-build from scratch.
All then went well until the other week when the NVX stated that drive three had failed. This was just after moving about 200 photos to the unit. In the degraded state a backup was run, however during the backup the fourth bay stated that disk failed and the backup subsequently failed and the unit went into LifeSupport mode. Netgear kindly stated that they would replace the unit. In the mean time they got the array up and running, which allowed me to take a backup. So thankfully it looks like I have not lost any photos (fingers crossed).
I did find it amusing that when I raised the ticket stating that the unit was in LifeSupport mode, first line support asked me for the log files. Not once but twice. In LifeSupport you cannot access the GUI and so cannot access the log files. I'm sure you can access via SSH, but that is what tech support is for.
The short history was.
Back in June I upgraded the HDDs to 4x2Tb drives. After the fourth was hotswapped in (over several days to allow for sync) the NVX stated that drive three failed. A few hrs later the NVX stated that drive four had failed and the NVX went into LifeSupport mode. The netgear technitian managed to get the array back on line to allow for a backup to be taken (even though I already had one). Netgear stated that the drive three disk needed to be replaced, so that was done under warantee. It then became apparent that we would have to re-build from scratch.
All then went well until the other week when the NVX stated that drive three had failed. This was just after moving about 200 photos to the unit. In the degraded state a backup was run, however during the backup the fourth bay stated that disk failed and the backup subsequently failed and the unit went into LifeSupport mode. Netgear kindly stated that they would replace the unit. In the mean time they got the array up and running, which allowed me to take a backup. So thankfully it looks like I have not lost any photos (fingers crossed).
I did find it amusing that when I raised the ticket stating that the unit was in LifeSupport mode, first line support asked me for the log files. Not once but twice. In LifeSupport you cannot access the GUI and so cannot access the log files. I'm sure you can access via SSH, but that is what tech support is for.
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