RAIDar 4.1.7ReadyNAS Photos v2.2Windows XPI'm receiving an error during the install and instructed to delete the Dekoh directory and try again. I've tried using the new release of the Desktop software as well and am receiving the same error. I've tried disabling any virus software and Windows Firewalls.Any other suggestions?

Could you please send the install.log located under C:\Dekoh folder? Sending you a PM with email address.-Minerva

Turp, were you able to solve the problem? Im having the same problem on a windows7 computer.

Hi I'm having the same issue - downloaded the ReadNAS photos, double clicked to install, installer got 95% done then listed an exception. Stopped installing at that point. I closed it, tried to uninstall, gets to 8% then tells me I cant uninstall.So I'm kind of stuck, any help would be appreciated. I'm using Win XP.

Hi, i own a readynas duo also thats having the same problem...i get to 95% and the download stops ther...anyone figured out why? im using windows 7...

Could you please send the install.log located under C:\Dekoh folder? Sending you a PM with email address. -Minerva

Cannot Install ReadyNAS Photo Desktop

18 Replies

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minerva
Aspirant
Dec 22, 2010
Could you please send the install.log located under C:\Dekoh folder? Sending you a PM with email address.

-Minerva
methuselah_
Aspirant
Jan 03, 2011
Turp, were you able to solve the problem? Im having the same problem on a windows7 computer.
drjane1
Aspirant
Jun 27, 2011
Hi I'm having the same issue - downloaded the ReadNAS photos, double clicked to install, installer got 95% done then listed an exception. Stopped installing at that point. I closed it, tried to uninstall, gets to 8% then tells me I cant uninstall.
So I'm kind of stuck, any help would be appreciated. I'm using Win XP.
mrpersad
Aspirant
Jun 28, 2011
Hi, i own a readynas duo also thats having the same problem...i get to 95% and the download stops ther...anyone figured out why? im using windows 7...
minerva
Aspirant
Jul 04, 2011
Could you please send the install.log located under C:\Dekoh folder?

Sending you a PM with email address.

-Minerva
lauvlad
Aspirant
Jul 04, 2011
I am having the exact same issue. Can't even uninstall the app. Were you able to get it fixed?
minerva
Aspirant
Jul 05, 2011
Could you please send the install.log located under C:\Dekoh folder?

Sending you a PM with email address.

-Minerva
lauvlad
Aspirant
Jul 09, 2011
Just checking to see if you received the log? do you have a solution to the problem? Thanks
Haderen
Aspirant
Jul 22, 2011
I couldn't install Readynas photos as well (problem with java services). However, I'm running Win7 x64 and only did a Java 32 bit install (mostly because of bad 64 bit Java support for homebanking). I did a 64 bit Java install (the two versions are by default in separate folders), and install went flawless. NAS is Readynas NV+ 4.1.7.
jimk1
Aspirant
Aug 01, 2011
Likewise, I got 75% through the install and the install hung. I terminated, tried to uninstall which failed after about 6%, then tried to reinstall and got the dreaded error, "A newer or identical version of ReadyNAS Photos is already installed..." Any success on this yet? Running WinXP Pro with a copy of Java 1.6 already installed elsewhere.