Egnyte cloud drive unusable with Macs (bug fixed)

Hi,

I run a small business and we have been using the a ReadyNas NVX and Egnyte's cloud file server for about three months now. The ReadyNas has proved to be an excellent choice, and has successfully replaced our aging file server. The Egnyte cloud server was a key factor in our purchase of the ReadyNas and Egyte- together, they presented an economical solution for our staff who work at home several days each month and needed access to files outside of the office (i.e. through the cloud). Up until three weeks ago, this worked flawlessly. We had quick and reliable access to all of our files using Egyte's (mapped) cloud drive on our Mac and Windows/PC (PC) computers. Three weeks ago this all changed: our PC's still had flawless access to the cloud drive, but accessing the same drives on our Mac's became too slow to be usable.

We run a mostly Mac office (including home computers), and now we are unable to use the cloud drive. Our access to the Egnyte cloud is simply is too slow on all of our Macintosh computers now. The Mac's are all using different internet connections, so it isn't related to access. In addition, the slowness problems hit all of them at the same time. PC's can access the cloud the same as the day we subscribed to the service. Nothing has changed on our end: same Macs (combination of iMac, MacBooks/air/pro, Mac mini's; all running Snow Leapord), same directories, etc.

I have had a support ticked open with Egnyte for over a week now. Their responsiveness is decent, but they have not fixed the problem, nor have they given me any good ideas about how long it might take. Instead, they reported that the problem may be with the directory structure which, as I told them, has not changed at all since we first started using the cloud drive. So, if the directory structure is to blame, why then did the cloud drive work so well for a couple of months before grinding to a slow crawl just a matter of weeks ago? In other words, everything is the same on our end, but the quality of service has changed for the *much* worse on Egynte's end.

If anyone has ideas about why *all* of our Macs are no longer able to use Egnyte's cloud server, while our PC's can still access it without any delay, please let me know. In the absence of a fix, any business owner who uses Mac's should be forewarned about the current incompatibility with Egnyte.