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jamiejav1's avatar
jamiejav1
Aspirant
Jun 03, 2021
Solved

Netgear 312 Password

I do not know the Administrator password on my readynas and I'd like to reset to default without deleting date.

 

Also, the online netgear access through the webpage keeps refreshing and i do not know how to get online access.

  • Hi jamiejav1,

     

    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

     

    If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as a solution so others can be confident in benefiting from the solution. 
     
    The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
     
    Regards,

4 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi jamiejav1,

     

    You can do an OS re-install. This will reset the password as well as the network settings, to default without deleting the data. You may check this article on how to access the boot menu and select the OS re-install option.

     

    Also, the online netgear access through the webpage keeps refreshing and i do not know how to get online access.

     

    Are you referring to the ReadyCLOUD portal?

     

    Regards,

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired

        Hi jamiejav1,

         

        May I know which web browser you were using? Do you encounter the same problem when you try accessing the ReadyCLOUD web portal on other web browsers?


        Regards,

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